![One Utility Bill](https://media.trabajo.org/img/noimg.jpg)
Customer Support Advisor
4 weeks ago
**Customer Support Advisor**
**Fixed Term Contract | £23,796**
We are looking for a motivated and driven Customer support Advisor who’s great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer support team.
**A little bit about us**
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game-changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Our people scored us a whopping **9.3 out of 10 **for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
**What you’ll be doing**
Customers rely on us to manage their bills, keeping their lights and broadband running smoothly. When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.
**A little bit about you**
Cool, calm, and collected, even when things are hectic
Ability to manage your own workload by being self-sufficient
- ️ Strives to deliver exceptional service
Great at handling complaints from frustrated or confused customers
Just as good at putting a smile back on someone’s face
- ️ Lovely to chat to, and confident on the phone.
**What you’ll get from us**
Firstly, the big oneyou can expect to receive an annual salary of £23,796 (pro-rata’d to reflect the length of your FTC)
25 days holiday each year (also pro-rata’d) on top of bank holidays
Our shiny employee benefits platform, Magpie, will be yours to use from day one
Cycle to work scheme
❤️ A paid volunteering day with our chosen charities or a charity close to your heart.
- ️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
️ Free independent mortgage advice from Charles Cameron & Associates
Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
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