Customer Advisor

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HOLLOW ADVISORY LTD Full time
We are seeking a Customer Advisor to join our team.

As a Customer Advisor, you will be responsible for providing exceptional customer service and support to clients, assisting them with their queries and ensuring a positive experience.


Duties:

  • Communicate effectively with clients to understand their needs and provide appropriate solutions
  • Conduct data entry tasks accurately and efficiently
  • Utilise upselling techniques to promote additional products or services
  • Analyse client information to offer tailored recommendations
  • Demonstrate excellent phone etiquette while assisting clients

Requirements:

  • Strong communication skills to interact effectively with clients
  • Ability to perform data entry tasks accurately
  • Experience in upselling products or services is advantageous
  • Analytical skills to assess client needs and offer suitable solutions
  • Excellent phone etiquette and customer service skills


Join our team as a Client Advisor and be part of a dynamic environment where your language skills and customer service expertise will make a difference in our clients' experience.


Pay:
From £23,780.00 per year

Benefits:

  • Company events
  • Paid volunteer time
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 07/07/2024

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