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Technical Support Analyst
2 months ago
We are seeking a highly skilled Development Support Specialist to join our expanding Development Support team based in the UK.
About the Team
You will be a part of our IT Development Team who are responsible for designing, building, and maintaining software and systems across various business divisions. These include both in-house developed and 3rd party applications across the water, energy, transport, and telecommunications sectors.
About the Role
As a Development Support Specialist, you will provide 2nd and 3rd line technical support on issues raised via the technical helpdesk, engaging with both internal and external customers. You will also be responsible for monitoring M Group application to ensure daily processing is successful, maintaining the current M Group application suite using C#.NET, Oracle, Linux, and Unix, and investigating problems and providing solutions often collaborating with the wider Development DBA and Solution Architecture teams.
Key Responsibilities
- Provide technical support on issues raised via the technical helpdesk
- Monitor M Group application to ensure daily processing is successful
- Maintain the current M Group application suite using C#.NET, Oracle, Linux, and Unix
- Investigate problems and provide solutions
Requirements
- Demonstrate good knowledge of C#.NET and SQL (preferably Oracle)
- Professional, motivated, and driven individual with a strong sense of pride taken in their work
- Have a good attention to detail and be able to work to deadlines
- Have excellent written and verbal communication skills, strong customer focus skills, and be able to articulate solutions appropriate to the audience
- Demonstrate excellent customer service, analytical, and problem-solving skills and provide solutions
- Experience supporting multiple applications
- A willingness to learn new and develop already existing technology and skills
- Contribute to the continuous improvement process in regard to the team, self, processes, and systems
What's in it for you?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
- Private health care
