System Support Analyst

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

Reed Technology is seeking a highly skilled System Support Analyst to join their team in Newcastle. As a key member of the IT department, you will be responsible for providing second-line system support for the company's internal ERP system. Your expertise will be essential in managing and resolving system issues, developing a strong working knowledge of the ERP system, and diagnosing and troubleshooting faults to determine root causes and provide solutions. Key responsibilities include:

* Providing technical support and guidance to Divisional Super Users
* Developing and maintaining a deep understanding of the ERP system
* Troubleshooting and resolving system issues in a timely and efficient manner

To be successful in this role, you will need to have:

* Systems support and administration experience
* Experience with SQL query tools and databases
* Experience in business change projects

Additionally, you will need to have:

* ITIL Foundation Certification
* Good knowledge of SQL and other query tools
* Advanced Excel skills (desirable)
* Additional IT qualifications (desirable)
* Power BI experience (desirable)

If you are a motivated and detail-oriented individual with a passion for IT and a desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

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