Service Desk Analyst
5 days ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be the primary point of contact for all IT-related incidents, service requests, and queries.
Key Responsibilities- Provide first and second-line support for all IT-related issues, including software and hardware incidents.
- Diagnose and resolve technical issues in a timely and efficient manner, escalating complex issues to senior technicians as needed.
- Manage access to applications and technology systems through effective access management.
- Maintain accurate and up-to-date records of all incidents, service requests, and queries.
- Communicate complex technical information to both technical and non-technical stakeholders.
- Collaborate with other teams to ensure seamless delivery of IT services.
- ITIL v4 Foundation qualified or willing to work towards.
- Relevant experience in IT support or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
-
Service Desk Analyst
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeJob OverviewWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be the primary point of contact for all digital and technology-related incidents, service requests, and queries.Key ResponsibilitiesProvide first and second-line support for all NHSBSA...
-
Service Desk Analyst
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeJob OverviewWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be the primary point of contact for all digital and technology-related incidents, service requests, and queries.Key ResponsibilitiesProvide first and second-line support for all NHSBSA...
-
Service Desk Associate Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full timeAbout the RoleWe are seeking an experienced IT Service Desk Associate Specialist to join our team at Connect Health. As a key member of our IT department, you will be responsible for providing high-quality customer service to our clients and stakeholders.Key ResponsibilitiesCustomer Service: Provide timely and effective support to clients and stakeholders...
-
Service Desk Analyst
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full timeJob DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at Public Sector Resourcing. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:First and Second Line Support: Provide timely and effective support to clients via phone, email, and...
-
Service Desk Analyst
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full timeJob DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at Public Sector Resourcing. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:First and Second Line Support: Provide timely and effective support to clients via phone, email, and...
-
IT Service Desk Associate Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full timeAbout the RoleWe are seeking an experienced IT Service Desk Associate Specialist to join our team at Connect Health. As a key member of our IT department, you will be responsible for providing high-quality customer service to our clients and stakeholders.Key ResponsibilitiesCustomer Service: Provide timely and effective support to clients and stakeholders...
-
Associate Specialist
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full timeAbout the RoleWe are seeking an experienced IT Service Desk Associate Specialist to join our team at Connect Health. As a key member of our IT department, you will be responsible for providing high-quality customer service to our clients and stakeholders.Key ResponsibilitiesCustomer Service: Provide timely and effective support to clients and stakeholders...
-
IT Service Desk Specialist
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Specialist to join our team at Connect Health. As a key member of our IT department, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.Key ResponsibilitiesCustomer Service: Provide high-quality customer service to clients and internal...
-
IT Service Desk Specialist
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Specialist to join our team at Connect Health. As a key member of our IT department, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.Key ResponsibilitiesCustomer Service: Provide high-quality customer service to clients and internal...
-
Norman Service Desk Analyst
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria University Full timeAbout the RoleWe are seeking an exceptional individual to join our out-of-hours IT Service Desk at Northumbria University, providing 1st line support via various channels.Duties and ResponsibilitiesRecord all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, and accurately documenting actions...
-
Norman Service Desk Analyst
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria University Full timeAbout the RoleWe are seeking an exceptional individual to join our out-of-hours IT Service Desk at Northumbria University, providing 1st line support via various channels.Duties and ResponsibilitiesRecord all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, and accurately documenting actions...
-
Norman Service Desk Analyst
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria University Full timeAbout the RoleWe are seeking an exceptional individual to join our out-of-hours IT Service Desk, providing 1st line support through various channels.This role is initially for a six-month period, with the potential for extension.Duties and ResponsibilitiesRecord all customer inquiries and requests, following established processes, troubleshoot problems using...
-
Service Desk Support Specialist
24 minutes ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Blue Arrow Full timeJob Summary: We are seeking a highly skilled Service Desk Support Specialist to join our team at Blue Arrow. As a key member of our IT support team, you will provide exceptional customer service and technical support to our clients.Key Responsibilities:Provide professional support via various channels, including remote support tools and service monitoring...
-
Senior Technical Services Analyst
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom New Look Group Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Services Analyst to join our growing IT team at New Look Group Limited. As a key member of our technical services team, you will be responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud, while providing 3rd line operational support in...
-
Senior Technical Services Analyst
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom New Look Group Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Services Analyst to join our growing IT team at New Look Group Limited. As a key member of our technical services team, you will be responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud, while providing 3rd line operational support in...
-
Senior Technical Services Analyst
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom New Look Group Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Services Analyst to join our growing IT team at New Look Group. As a key member of our technical services team, you will be responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud, while providing 3rd line operational support in collaboration...
-
Senior Technical Services Analyst
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom New Look Group Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Services Analyst to join our growing IT team at New Look Group. As a key member of our technical services team, you will be responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud, while providing 3rd line operational support in collaboration...
-
Market Data Analyst
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mondrian Alpha Full timeAbout Mondrian AlphaMondrian Alpha is a leading Hedge Fund consultancy seeking a skilled Market Data Analyst to join our team. As a Market Data Analyst, you will play a critical role in enhancing market data processes and driving business growth.Key ResponsibilitiesSupport Desk Operations: Provide close support to the desk on issues related to market data,...
-
Development Support Analyst
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom M Group Services Full timeAbout the RoleWe are seeking a highly skilled Development Support Analyst to join our expanding Development Support team at M Group Services.About the TeamYou will be part of our MGS IT Development Team, responsible for designing, building, and maintaining software and systems across various business divisions.About the JobAs a Development Support Analyst,...
-
Development Support Analyst
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom M Group Services Full timeAbout the RoleWe are seeking a highly skilled Development Support Analyst to join our expanding Development Support team at M Group Services.About the TeamYou will be part of our MGS IT Development Team, responsible for designing, building, and maintaining software and systems across various business divisions.About the JobAs a Development Support Analyst,...