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Service Desk Support Specialist
2 months ago
Job Summary: We are seeking a highly skilled Service Desk Support Specialist to join our team at Blue Arrow. As a key member of our IT support team, you will provide exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide professional support via various channels, including remote support tools and service monitoring tools.
- Resolve enquiries at initial point of contact, including areas relating to information about services, standard software applications, operating systems, and hardware.
- Ensure the resolution of more complex enquiries by escalating to second line support teams and informing the Service Desk Supervisors of problems.
- Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions.
Requirements:
- Excellent telephone manner and customer service skills.
- Clear communication skills.
- Knowledgeable in IT, ideally with a background in helpdesk/support.
- Previous customer service roles (inbound/outbound).
- Previous roles within the IT field.
Benefits:
- Easily accessible location.
- Hybrid model of working.
- 43 days holiday per year (post 12 weeks in contract).
- Attractive pay rate and enhanced rates on bank holidays.
