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Service Desk Support Specialist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cybit Full time
Job Title: Service Desk Support Specialist

At Cybit, we're on a mission to work with the best. As a Service Desk Support Specialist, you'll be part of our End User Support team, providing technical support and maintenance to all supported IT business users, systems, hardware, and applications.

We're looking for someone with previous customer service experience, a passion for providing an excellent customer experience, and basic knowledge of Windows operating systems and network technologies. If you're passionate about technology and have excellent problem-solving and communication skills, we'd love to hear from you.

As a Service Desk Support Specialist, you'll ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. You'll work independently and as part of a team to provide expert technical support and maintenance to our customers.

We offer a range of benefits, including a bonus scheme, pension scheme, 36 days annual leave, and more. We're passionate about having a diverse workforce and provide equal opportunities to all. Join us and be part of a team that's passionate about delivering excellent customer service.

Key Responsibilities:

  • Provide technical support and maintenance to all supported IT business users, systems, hardware, and applications.
  • Ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
  • Work independently and as part of a team to provide expert technical support and maintenance to our customers.
  • Develop and maintain a deep understanding of our customers' needs and requirements.
  • Collaborate with other teams to ensure seamless delivery of services.

Requirements:

  • Previous customer service experience.
  • Passionate about technology and basic knowledge of Windows operating systems and network technologies.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g. CompTIA A+) are a bonus.

What We Offer:

  • Bonus scheme.
  • Pension scheme.
  • 36 days annual leave.
  • Healthcare cash plan.
  • Company electric car scheme.
  • Cycle to work scheme.
  • Employee assistance programme.
  • Occupational sick pay.

About Us:

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

How to Apply:

If you're passionate about delivering excellent customer service and have the skills and experience we're looking for, please submit your application. We can't wait to hear from you