Service Support Specialist

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full time
Job Description

We are seeking a Service Support Specialist to join our team at Home Group, providing high-quality support services to customers with complex needs. This is an exciting opportunity for individuals who are passionate about making a positive impact in their community.

Job Summary:

  • Assist customers with practical daily living tasks to develop their independence and achieve their goals.
  • Support customers with medication prompts and accessing local communities.
  • Help customers with daily living activities such as meal preparation, budgeting, and maintaining tenancy.
  • Update and report on support plans, risk assessments, and goal setting.
  • Cultivate strong relationships with customers and colleagues through open communication and collaboration.

Requirements:

  • Prior experience in caring for others, either professionally or personally.
  • The ability to work independently and remain calm under pressure.
  • A flexible approach to supporting customers with diverse needs.
  • A vehicle insured for business purposes, with mileage reimbursement provided.

Benefits:

  • A competitive salary of £23,464 per annum (pro-rata) plus great benefits, including a Health Cash Plan and 34 days leave (including bank holidays).
  • Opportunities for career growth and professional development.
  • A supportive team environment that prioritizes customer satisfaction and employee well-being.

About Home Group:

Home Group is a leading provider of affordable housing and support services, dedicated to empowering individuals and families to achieve their full potential. We value diversity, inclusivity, and social responsibility, and strive to create a workplace culture that reflects these principles.



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