IT Support Specialist

20 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Summary

This is a 4-month contract role based in Newcastle, UK.

We are looking for an IT Support Specialist to join our team as a Service Desk Analyst (Inside IR35).

The successful candidate will provide first and second-line IT support to users, interacting with a diverse group.

Key Responsibilities:

  • Manage and maintain hardware devices, including laptops, smartphones, phones, and IT portals.
  • Routine tasks include building and supporting these devices, user assistance at Tech Hubs, and ticket management.
  • Track incidents and service requests, prioritizing and resolving within agreed timescales.
  • Create and manage corporate accounts for joiners and leavers.
  • Process service requests efficiently.
  • Collaborate with the Technology pillar and wider IT Team to deliver internal processes and review/ update them as necessary.

Salary Range: £45,000 - £55,000 per annum.



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