IT Support Specialist
20 hours ago
This is a 4-month contract role based in Newcastle, UK.
We are looking for an IT Support Specialist to join our team as a Service Desk Analyst (Inside IR35).
The successful candidate will provide first and second-line IT support to users, interacting with a diverse group.
Key Responsibilities:
- Manage and maintain hardware devices, including laptops, smartphones, phones, and IT portals.
- Routine tasks include building and supporting these devices, user assistance at Tech Hubs, and ticket management.
- Track incidents and service requests, prioritizing and resolving within agreed timescales.
- Create and manage corporate accounts for joiners and leavers.
- Process service requests efficiently.
- Collaborate with the Technology pillar and wider IT Team to deliver internal processes and review/ update them as necessary.
Salary Range: £45,000 - £55,000 per annum.
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