Technical Support Team Lead
4 days ago
Forfusion Ltd is seeking a highly skilled Technical Support Team Lead to join our Managed Services team. As the successful candidate, you will be responsible for supervising and motivating the Service Desk team members on a daily basis, managing support to customers (internal and external) and ensuring service levels are achieved.
In this role, you will have defined authority and responsibility for the management of the Service Desk team, acting as the single point of contact for all team issues and queries including induction, coaching, career development advice, succession planning and having responsibility for interim and year-end performance reviews.
You will contribute to improving the customer experience by actively responding to queries and handling complaints, always following up with customers to identify areas of improvement.
With a minimum of 7 years relevant experience in a support desk engineering or similar technical role, and one to three years of managerial experience, you will be an established practitioner of stakeholder management, with strong relationship management experience and the ability to interact with people at all levels of the business with confidence to influence and negotiate, including with customers.
The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.
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Technical Team Lead
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £60,000 - £80,000We are seeking a Technical Team Lead to join our team in Newcastle upon Tyne. As a Technical Team Lead, you will be responsible for designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance software applications.Lead technical...
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Technical Support and Engineering Lead
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TS Tech Americas, Inc. Full timeJob SummaryTS Tech Americas, Inc. is seeking an experienced Technical Support and Engineering Lead to join our team in the New Castle, IN office. This exciting opportunity offers a competitive salary of $90,000 - $115,000 per year, depending on experience. As a Technical Support and Engineering Lead, you will be responsible for providing technical support...
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IT Support Lead
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bede Gaming Ltd Full timeAbout the RoleWe are seeking an IT Support Lead to join our Enterprise IT team in Newcastle-upon-Tyne. As a key member of our team, you will be responsible for providing technical expertise and support to our staff.Key ResponsibilitiesProvide technical support and guidance to staff membersCollaborate with the IT Manager to develop and implement IT...
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Specialist Lead
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Group Full timeAbout UsLead Group partners with a leading aged care provider on the Central Coast of NSW, committed to delivering high-quality care and fostering a warm, welcoming atmosphere for residents.BenefitsCompetitive salary ranging from $95,000 to $115,000 per annum, depending on experienceJob DescriptionAssessing and monitoring residents' health statusWhat We...
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Senior Technical Lead
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom iO Associates Full timeJob Title: Senior Technical LeadJob Summary:Our client, a fast-growing IT services business, is seeking a Senior Technical Lead to drive technology landscapes and upskill junior developers. The successful candidate will have a proven record in problem-solving and technical excellence, with expertise in C#, .NET, TypeScript, and Azure.About the Role:As a...
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IT Support Team Lead Opportunity
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aspire Housing Full timeAbout Aspire HousingWe are a leading housing provider dedicated to making a positive impact on the lives of our customers. Our mission is to provide excellent services that exceed their expectations.Job Summary:We are seeking an experienced IT Support Team Lead to join our team in a newly created role. The successful candidate will play a critical role in...
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Electrical Team Lead
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HSB Technical Ltd Full timeElectrical Team Leader Job OverviewHSB Technical Ltd is a specialist recruitment agency within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors.We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.This role outlines the position of Electrical Team Leader, providing leadership and...
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Senior Technical Expert
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Technical Full timeJob SummaryWe are seeking a highly skilled Senior Technical Expert to join our team at MTrec Technical in Tyne and Wear. This is an exciting opportunity for a professional with a strong background in engineering to contribute to our company's growth and expansion.About the RoleThe successful candidate will be responsible for delivering technical expertise to...
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Intacct Technical Lead
4 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeAbout UsSage is a global technology company that empowers small and medium-sized businesses to achieve their ambitions. Our products help customers manage their finances, automate tasks, and make informed decisions. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.We are seeking a highly...
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Secretarial and Technical Support
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Chase Medical Full timeSecretarial and Technical SupportWe are looking for a skilled Secretarial and Technical Support specialist to join our team in Newcastle Upon Tyne.This role involves providing technical support to the practice, including the maintenance of the practice website and social media accounts.The successful candidate will work full-time hours across Monday to...
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Senior Project Technical Lead
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stantec Full timeWe are seeking a highly skilled Senior Project Technical Lead to join our team in Newcastle. As a key member of our project team, you will play a fundamental role in identifying innovative and sustainable solutions, planning technical delivery, and leading a multidisciplinary team from concept stage through to final implementation.As a Senior Project...
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Chief Technical Lead
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AECOM Full timeAt AECOM, we deliver innovative solutions to transform the world. Our Port and Marine team in Newcastle requires a seasoned Chief Technical Lead to drive multiple projects forward.This role involves leading a team of experts with over 100 years of combined experience. The successful candidate will oversee technical delivery on various projects, working...
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HVAC Technical Support Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bowdon Associates Ltd Full timeJob Title: Technical Support Engineer - Air Source Heat PumpsLocation: Newcastle-Upon-TyneSalary: £45,000 - £50,000 + Company CarThe Client:Our client is a leading HVAC manufacturer, seeking to expand their team in key areas of the business.Job Summary:We are recruiting for an Air Source Heat Pump Technical Support Engineer to join our team.Key...
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Newcastle Electrical Lead
5 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HSB Technical Ltd Full timeElectrical Team Lead Position:HSB Technical Ltd is recruiting an experienced Electrical Team Lead to support our clients in the Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors. This role involves managing a team of electrical professionals, overseeing project execution, and ensuring timely delivery while maintaining high standards...
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Technical Solutions Lead
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infotel UK Full timeAbout Infotel UKInfotel UK is a leading IT consultancy that empowers businesses with innovative digital solutions.We lead the way in providing cutting-edge technology services that drive growth and success.Job Title: Technical Solutions LeadAs a Technical Solutions Lead, you will play a key role in defining project scope, objectives, and deliverables. You...
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Technical Support Professional
5 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hobson Prior Full timeJob Summary: We are seeking an experienced Product Support Specialist to join our team at Hobson Prior. As a key member of our life sciences recruitment team, you will provide technical and scientific support for tissue diagnostics instruments and reagents, working closely with customers and internal teams to deliver exceptional...
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Technical Lead for Nuclear Power Structures
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Morson Talent Full timeOverviewMorson Talent is a leading provider of engineering and technical talent, supporting some of the world's most prestigious nuclear power projects. We're seeking an experienced Technical Lead to join our team in Newcastle Upon Tyne.
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Senior Technical Support Professional
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BT Group Full timeAbout the RoleWe are looking for a Senior Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing technical support and managed services to our customers using Data Services technologies.The ideal candidate will have a strong background in troubleshooting, customer service, and network...
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Technical Support Representative
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BT Group Full timeJob OverviewWe are seeking a highly skilled and customer-focused Technical Support Representative to join our team at EE. As a key member of our Broadband Technical Team, you will be responsible for providing exceptional technical support to customers via phone.
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Technical Service Specialist
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Rise Technical Recruitment Limited Full time**Company Overview**: Rise Technical Recruitment Limited is a leading provider of technical recruitment services. We are currently seeking an experienced CNC Service Engineer to join our team.About the Role:This is an exciting opportunity for a skilled CNC engineer to take on a challenging role in the regional patch, covering Newcastle and surrounding...