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Development Support Analyst
2 months ago
About the Role
We are seeking a highly skilled Development Support Analyst to join our expanding Development Support team at M Group Services.
About the Team
You will be part of our MGS IT Development Team, responsible for designing, building, and maintaining software and systems across various business divisions.
About the Job
As a Development Support Analyst, you will provide 2nd and 3rd line technical support, working closely with the service desk, developers, and other support teams. You will assist in delivering solutions that align with business and systems requirements, and be responsible for reporting and resolving suspected non-compliance software issues.
Key Responsibilities
- Provide technical support on issues raised via the technical helpdesk, engaging with internal and external customers.
- Monitor M Group applications to ensure daily processing is successful.
- Maintain the current M Group application suite using C#.NET, Oracle, Linux, and Unix.
- Investigate problems and provide solutions, collaborating with the wider Development DBA and Solution Architecture teams.
Requirements
- Demonstrate good knowledge of C#.NET and SQL (preferably Oracle).
- Be a professional, motivated, and driven individual with a strong sense of pride in their work.
- Have a good attention to detail and be able to work to deadlines.
- Have excellent written and verbal communication skills, strong customer focus skills, and be able to articulate solutions appropriate to the audience.
- Demonstrate excellent customer service, analytical, and problem-solving skills, and provide solutions.
- Experience supporting multiple applications.
- A willingness to learn new and develop existing technology and skills.
- Contribute to the continuous improvement process in regard to the team, self, processes, and systems.
What We Offer
- 25 days' annual leave plus statutory holidays.
- Discretionary annual bonus.
- Contributory Pension scheme.
- Life Assurance.
- Access to our Employee Assistance Programme.
- Cycle to work scheme.
- Access to a wide range of discounts and special offers through our online rewards platform.
- Private health care.
