Service Desk Analyst

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full time
Job Description

We are seeking a highly skilled Service Desk Analyst to join our team at Public Sector Resourcing. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • First and Second Line Support: Provide timely and effective support to clients via phone, email, and in-person at our Tech Hubs.
  • Hardware Management: Build, manage, support, and maintain all associated hardware devices, including laptops and smartphones.
  • Incident Management: Track and resolve incidents and service requests within agreed timescales, prioritizing as necessary.
  • Account Management: Create, issue, and manage corporate accounts for joiners and leavers.
  • Collaboration: Work closely with the Technology pillar and wider IT Team to ensure internal processes are delivered efficiently and reviewed as necessary.
Desirable Skills:
  • ITIL Accreditation: Experience working in an ITIL environment or holding ITIL certification.
  • Technical Expertise: Knowledge of Google Workspace, MacOS, and other emerging technologies.
  • Problem-Solving: Ability to maintain a user and service focus, taking ownership and accountability of issues encountered.

We are an equal opportunities employer and welcome applications from candidates with disabilities. We are also a Disability Confident employer and guarantee to interview all candidates who have a disability and meet the essential criteria for the vacancy.


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