Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at Public Sector Resourcing. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:- First and Second Line Support: Provide timely and effective support to clients via phone, email, and in-person at our Tech Hubs.
- Hardware Management: Build, manage, support, and maintain all associated hardware devices, including laptops and smartphones.
- Incident Management: Track and resolve incidents and service requests within agreed timescales, prioritizing as necessary.
- Account Management: Create, issue, and manage corporate accounts for joiners and leavers.
- Collaboration: Work closely with the Technology pillar and wider IT Team to ensure internal processes are delivered efficiently and reviewed as necessary.
- ITIL Accreditation: Experience working in an ITIL environment or holding ITIL certification.
- Technical Expertise: Knowledge of Google Workspace, MacOS, and other emerging technologies.
- Problem-Solving: Ability to maintain a user and service focus, taking ownership and accountability of issues encountered.
We are an equal opportunities employer and welcome applications from candidates with disabilities. We are also a Disability Confident employer and guarantee to interview all candidates who have a disability and meet the essential criteria for the vacancy.
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team in Newcastle. As a Service Desk Analyst, you will be the primary point of contact for IT-related issues, providing first and second-line support to our diverse user base.Key Responsibilities:Provide exceptional customer service and support to users, resolving...
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team in Newcastle. As a Service Desk Analyst, you will be the primary point of contact for IT-related issues, providing first and second-line support to our diverse user base.Key Responsibilities:Provide exceptional customer service and support to users, resolving...
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Triumph Consultants Ltd Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Triumph Consultants Ltd. As a Service Desk Analyst, you will be the primary point of contact for all users, providing first and second-line IT support for a diverse range of devices and systems.Key Responsibilities:Provide exceptional customer service and...
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Triumph Consultants Ltd Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Triumph Consultants Ltd. As a Service Desk Analyst, you will be the primary point of contact for all users, providing first and second-line IT support for a diverse range of devices and systems.Key Responsibilities:Provide exceptional customer service and...
-
Service Desk Analyst Evening and Weekend Shifts
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Blue Arrow Newcastle Full timeService Desk Analyst Evening and Weekend ShiftsWe are seeking a skilled Service Desk Analyst to join our team in Newcastle city centre. As a Service Desk Analyst, you will provide exceptional customer service and technical support to our clients via phone, email, and instant chat.Key Responsibilities:Provide professional support via a range of channels,...
-
Service Desk Analyst Evening and Weekend Shifts
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Blue Arrow Newcastle Full timeService Desk Analyst Evening and Weekend ShiftsWe are seeking a skilled Service Desk Analyst to join our team in Newcastle city centre. As a Service Desk Analyst, you will provide exceptional customer service and technical support to our clients via phone, email, and instant chat.Key Responsibilities:Provide professional support via a range of channels,...
-
Service Desk Support Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCG Full timeNCG Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our Business Services team at NCG Information, Data and Estates Services.Key Responsibilities:Provide exceptional customer service to NCG staff via email and virtual support.Handle cases for NCG services, including IT and Estates, and provide first and...
-
Service Desk Support Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCG Full timeNCG Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our Business Services team at NCG Information, Data and Estates Services.Key Responsibilities:Provide exceptional customer service to NCG staff via email and virtual support.Handle cases for NCG services, including IT and Estates, and provide first and...
-
Service Desk Support Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Blue Arrow - Newcastle Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Blue Arrow - Newcastle. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for IT-related issuesRespond to customer inquiries and...
-
Service Desk Support Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Blue Arrow - Newcastle Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Blue Arrow - Newcastle. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for IT-related issuesRespond to customer inquiries and...
-
Service Desk Support Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeService Desk Analyst Job DescriptionAt Somerset Bridge Group, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our customers, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide 1st and 2nd...
-
Service Desk Support Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeService Desk Analyst Job DescriptionAt Somerset Bridge Group, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our customers, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide 1st and 2nd...
-
Service Desk Support Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cybit Full timeJob Title: Service Desk EngineerHours: 37.5 hours a week, Monday to FridayLocation: Based from our Newcastle or Thatcham office, requiring commutable distanceSalary: £22,308 to £24,000 depending on skills & experienceAbout the RoleWe're seeking a skilled Service Desk Engineer to join our End User Support team. As a key member of our team, you'll provide...
-
Service Desk Support Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cybit Full timeJob Title: Service Desk EngineerHours: 37.5 hours a week, Monday to FridayLocation: Based from our Newcastle or Thatcham office, requiring commutable distanceSalary: £22,308 to £24,000 depending on skills & experienceAbout the RoleWe're seeking a skilled Service Desk Engineer to join our End User Support team. As a key member of our team, you'll provide...
-
Service Desk Operations Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeService Desk AnalystAt Somerset Bridge Group, we are seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support and resolution services to our customers.Key Responsibilities:Provide first- and second-line IT technical support to ensure timely...
-
Service Desk Support Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cybit Full timeJob Title: Service Desk Support SpecialistHours: 37.5 hours a week, Monday to FridayLocation: Based from our North Tyneside or Thatcham office, requiring a commutable distanceSalary: £22,308 to £24,000, depending on skills and experienceCybit is a people-powered business, and we're on a mission to work with the best. Our rapid growth, huge opportunities,...
-
Service Desk Manager
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeService Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to join our team at Forfusion Ltd. As a Service Desk Manager, you will be responsible for supervising and motivating the Service Desk team members on a daily basis, managing the support to customers (internal and external) and ensuring that service levels...
-
Service Desk Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeJob DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to join our team at Forfusion Ltd. As a Service Desk Manager, you will be responsible for supervising and motivating the Service Desk team members on a daily basis, managing the support to customers (internal and external) and ensuring that service levels are achieved.Key...
-
Service Desk Support Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeService Desk AnalystAt Somerset Bridge Group, we are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and ensuring that all IT processes are followed at all times.Key Responsibilities:Provide 1st and 2nd...
-
Service Desk Support Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeService Desk AnalystAt Somerset Bridge Group, we are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and ensuring that all IT processes are followed at all times.Key Responsibilities:Provide 1st and 2nd...