Digital Inclusion Co-ordinator

1 month ago

Nottingham, United Kingdom PartnersHealth Full time

**Job Purpose**:
Supporting the population of Rushcliffe to access primary care services digitally, in addition to improving communication between practices and patients through digital means.

To support patients and the public across Rushcliffe access primary care services though digital means. Promoting the use of the internet, Healthcare apps (NHS App) and other technology to help people get a better NHS primary care service. This will involve working with practice staff to make it easier for patients to register & understand how to use online services as well as patients and the population of Rushcliffe. The post holder will focus on reducing health inequalities by increasing digital inclusion for patients and support practices in reducing administrative tasks through empowering patients to take more control of their digital healthcare. The post holder will use social media to promote practice information, with the hope of reducing patient contact with the practice.

The post holder will need to work in practices as well as liaising with other local providers such as the Borough Council, third sector providers to set up outreach clinics in local libraries, health centres. This is a patient, public and staff facing role, using engagement and communication skills to help people who may feel less confident with digital technology become more confident and knowledgeable about services and access.

**1. Job Responsibilities**

Contribute to the positive promotion of digital health tools, and readily promote and support access of digital health tools available (the NHS App and Patients Know Best) to patients & colleagues in the PCN to help people manage their health, care and wellbeing through improved access to services.

Creating and utilising social media and online platforms to spread healthcare information to patients across Rushcliffe, improving public knowledge of services available.

Work with practices and practice staff to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities

Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present difficult issues clearly to a wide range of audiences.

Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the projects impact on our workforce, citizens and volunteers as requested by colleagues.

Responsible for managing and coordinating, with support from the PCN, the delivery of the digital inclusion project across the PCN.

To support with project schemes and initiatives at planning, development and implementation stages.

Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.

Evaluate the impact of the projects schemes and track and monitor post implementation benefits.

Build and maintain networks working effectively with local colleagues to deliver the objectives of the role.

Complies with the policies and procedures of the organisation.

**2. Leadership**

Acts in a professional way and ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff

Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with key individuals across the PCN and wider organisations.

Promotes diversity and equality by example through all aspects of their behaviour

Demonstrates leadership in everyday practice through identifying creative and innovative solutions, engaging in leadership development appropriate to level and encouraging development as part of the team

Taking a level of responsibility of social media accounts which have a wide range of patient interactions

Inspires others to be positive in their support of continuous improvement

Takes responsibility for their own and others health and safety in the working environment

**3. Learning and Development**

Undertakes any training required to develop or maintain their proficiency within the service area and demonstrates competence within professional requirements

Evaluates own practice and identifies areas of development by setting appropriate objectives via the appraisal process

Is committed to delivering and sharing learning opportunities with students, team members and other agencies to develop self and others

**4. Partnership and Team Working**

Actively works towards developing and maintaining effective working relationships within the team and the wider stakeholder group

Responsible for communicating information to the team, providing advice and support as necessary; this can be challenging and complex in its content i.e. Implementing organisational and/or

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