Digital Business Applications Lead

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 6

**Main area**
- Digital Services
- **Grade**
- NHS AfC: Band 6
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-4967772**Site**
- City Hospital
- **Town**
- Nottingham
- **Salary**
- £33,706 - £40,588 per annum
- **Salary period**
- Yearly
- **Closing**
- 13/02/2023 23:59Job overview

The Digital Business Team are looking for 2 enthusiastic individuals who are passionate about ensuring that services get the best possible digital experience, to join the team as Digital Business Applications Leads.

The post holders will work alongside Digital Business Partners to provide account management support to divisions within the Trust. You will work alongside services within their clinical environment to understand their workflows, processes, digital challenges and issues and co-ordinate the appropriate actions to resolve or improve the delivery of Digital solutions.

Main duties of the job

The post will be responsible for supporting the Digital Business Team and services within the Trust to support the provision of account management, working alongside services within their corporate or clinical environment to understand their workflows, processes, digital challenges and issues. You will co-ordinate the appropriate actions to resolve or improve the delivery of Digital solutions and manage or co-ordinate the appropriate action to resolve or improve the delivery of solutions.

The post holder will be responsible for supporting the Digital Business Team and services within the Trust to identify new IT requirements which arise from a change in business requirements and assist or lead on the development and scoping of new requests for IT solutions.

The post holder will be able to establish positive working relationships quickly at all levels of the organisation and manage a busy workload, responding to conflicting priorities as required.

The post holder will be based at the City Hospital Campus, but you may also be required to visit or be based with services that you support for part of the week, therefore you will be required to work and travel across both campuses. This will be extended into the Community where Digital Services deliver services to our Community Health colleagues.

Working for our organisation

Digital Services plays a vital role in the innovative delivery and ongoing support of IT systems at NUH and its wider Health and Social care partners. We provide specialist expertise in a wide range of areas including Application, Technical, Data Warehousing, and Information Governance, Project Management and business and clinical service delivery teams. Our multidisciplinary Digital Services team shares a common goal ‘To deliver outstanding digital experiences to our staff, our patients and the public we serve’.

Detailed job description and main responsibilities

**Account Management & Business Support**
- Assist and work closely with the Senior Digital Business Partner and Digital Business Partners to ensure that services users expect and receive the best possible experience from Digital Services and Digital Solutions, as outlined in Operational Service Agreements.
- Assist Digital Business Partners or lead where appropriate, on the development and management of Additional Service Requests (ASR’s) on behalf of Digital Services, ensuring that proposed IT solutions are aligned to the needs of the business and the Digital Strategy.
- Assist the Senior Digital Business Partner and Digital Business Partners by liaising with service users, Digital Services teams and 3rd party suppliers to scope requirements for IT solutions as part of the Additional Service Request process.
- Be responsible for and ensure that issues relating to Digital Solutions and workflows within the Trust are identified and reported according to departmental standards and processes.
- Escalate issues relating to Digital Solutions on behalf of service users within Digital Services or with 3rd party suppliers to the point of resolution in a timely manner.
- Act as the lead in ensuring that progress against issues relating to Digital Solutions are tracked, escalated and communicated to services users and ensure good working relationships are maintained with Trust divisional leads.
- To monitor and adhere to the Information Technology Infrastructure Library (ITIL) management methodology applied within Digital Services.

**Service Improvement**
- Assist Digital Business Partners to provide business management expertise using process mapping, gap analysis and business relationship management methodology to identify benefits and opportunities to improve existing digital workflows, including their potential impact on both patient care and trust performance (e.g. data quality, income, targets).
- Take responsibility for obtaining and maintaining an in depth knowledge of services within the Trust in order to gain an understanding of the business and act with insight when issues occu

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