Digital Business Applications Lead

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 6

**Main area**
- ICT
- **Grade**
- Band 6
- **Contract**
- Permanent
- **Hours**
- Full time
- Flexible working
- Home or remote working

37.5 hours per week
- **Job ref**
- 164-5107506**Site**
- City campus
- **Town**
- Nottingham
- **Salary**
- £33,706 - £40,588 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

The Digital Business Team have a new and exciting position for an enthusiastic individual who is passionate about ensuring that services within the Trust get the best possible digital experience. This is role is a full-time permanent contract.

You will be responsible for supporting the Digital Business Team and services within the Trust by providing account management support. You will work alongside services to understand their workflows, processes, digital challenges and issues and co-ordinate the appropriate actions to resolve or improve the delivery of Digital solutions.

The post holder will also be responsible for supporting the Digital Business Team and services within the Trust to identify new IT requirements which arise from a change in business requirements and assist or lead on the development and scoping of new requests for Digital solutions.

Main duties of the job

You will be responsible for supporting the Digital Business Team and services within the Trust by providing account management support. You will work alongside services to understand their workflows, processes, digital challenges and issues and co-ordinate the appropriate actions to resolve or improve the delivery of Digital solutions.

The post holder will also be responsible for supporting the Digital Business Team and services within the Trust to identify new IT requirements which arise from a change in business requirements and assist or lead on the development and scoping of new requests for Digital solutions.

Working for our organisation

Digital Services plays a vital role in the innovative delivery and ongoing support of IT systems at NUH and its wider Health and Social care partners. We provide specialist expertise in a wide range of areas including Application, Technical, Data Warehousing, and Information Governance, Project Management and business and clinical service delivery teams. Our multidisciplinary Digital Services team shares a common goal ‘To deliver outstanding digital experiences to our staff, our patients and the public we serve’

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert

You will be responsible for supporting the Digital Business Team and services within the Trust by providing account management support. You will work alongside services to understand their workflows, processes, digital challenges and issues and co-ordinate the appropriate actions to resolve or improve the delivery of Digital solutions.

The post holder will also be responsible for supporting the Digital Business Team and services within the Trust to identify new IT requirements which arise from a change in business requirements and assist or lead on the development and scoping of new requests for Digital solutions.

Person specification

Training & Qualifications

Essential criteria
- Educated to Post graduate degree level or equivalent work experience or training
- Achieved an IT computer qualification (ECDL or equivalent).
- Evidence of continuous personal development.

Desirable criteria
- ITIL Foundation Certification
- Prince 2 foundation level

Experience

Essential criteria
- Extensive experience of working with service users and stakeholders at all levels in a large and complex organisation.
- Detailed knowledge and awareness of users of Digital Solutions across the NHS.
- Demonstrable in depth knowledge of NUH core systems.
- Experience of developing and delivering plans to identify and co-ordinate the resolution of issues relating to digital solutions

Communication & relationship skills

Essential criteria
- Excellent verbal and written communication skills with the ability to communicate confidently at all levels, recognising the differing needs of customers & responding appropriately, demonstrating the ability to use tact, sensitivity and diplomacy
- Able to communicate complex or confidential information effectively with staff, both internal and external, from a wide range of disciplines.
- Able to produce clear and concise user documentation to a high standard and to record new requirements, risks and issues.
- Proven ability to participate and communicate effectively within multi
- disciplinary teams, and significant experience of working in environments with competing priorities
- Demonstrates a high level of customer care and the need to deliver customer focused solutions.

Desirable criteria
- Experience of convening and chairing meetings.

Analytical & Judgement skills

Essential criteria
- Able to analyse b

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