Customer Service Advisor/administrator

6 months ago


Bodmin, United Kingdom CHX Products Ltd Full time

CHX are designers, innovators and manufacturers, dedicated to creating a range of useful and considered promotional merchandise that help contribute to a more sustainable world, without compromising on design or value. The award winning CHX range is produced entirely in Cornwall using recycled materials that are again recyclable.

As CHX continues to grow, so does the need to scale our sales team. We are looking to add another member to our skilled team who will thrive in a fast paced environment, changing directions and constantly seeking the next sales opportunity.

The main purpose of this role we are looking to fill, is to focus on the daily duty of servicing existing accounts, with quote requests and processing of orders, whilst maintaining the flawless customer service we’re recognised in our industry for.

You’ll work alongside the Sales Director on maintaining and actively growing our growing customer base. Also, to help the company remain highly customer service driven, competitive and a leader in the marketplace.

**Responsibilities**
- Always provide excellent customer service, going above and beyond to ensure the customer has the most pleasurable and fun experience possible when working with you.
- Produce accurate, timely quotes for customers using our Software System.
- Follow up quotes on a daily basis to ensure you are converting as many quotes as possible, close quotes no longer required and identify why a quote may not have converted.
- Efficiently process sales orders within the company’s agreed parameters.
- Ensure sample and catalogue request etc: are speedily dispatched to customers.

**Desired Skills and Experience**
- Must have a minimum of 2 years experience in Account Management/Customer Service role.
- A mature approach to sales
- Excellent organisational and administration skills
- Ability to work to tight deadlines, whilst keeping a cool relaxed attitude.
- Good telephone manner
- Customer focused
- Excellent communication skills and the ability to engage with all levels
- Ability to work under pressure and on own initiative
- MS office skills

Come and join us and help develop a great business that is growing significantly year on year by doing the right thing

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- 8.30am-5pm Mon-Fri

Supplemental pay types:

- Yearly bonus

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bodmin: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (preferred)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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