Vehicle Senior Service Advisor
5 months ago
Job Overview:
We are currently seeking a Senior Service Advisor to join our busy team at West End Motors in Bodmin. The Senior Service Advisor plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the service department.
**Duties**:
- Greet customers and assist them with their service needs
- Schedule service appointments and manage the service diary
- Provide accurate cost estimates for services and repairs
- Upsell additional services or products to customers
- Liaise with the 12 strong workshop to ensure timely completion of work
- Handle cash transactions and process payments
- Maintain customer records and update service history
- Resolve customer queries or complaints in a professional manner
Qualifications:
- Proven experience in a Senior Service Advisor role in the Motor Trade.
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask effectively
- Knowledge of basic mechanical concepts to understand customer concerns
- Proficient in cash handling procedures
- Ability to work well under pressure in a fast-paced environment
- Must be IT literate, and a working knowledge of Pinnacle would be advantageous, or other DMS but full training will be given.
Pay: £31,200.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- service advisor: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Vehicle Senior Service Advisor
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