Customer Service Representative

7 months ago


Bodmin, United Kingdom Winners Recruitment Full time

**Job Title: Customer Service Assistant**

**Location: Bodmin, Cornwall**

**Salary: £22,000 - £23,000 per annum**

Are you a customer-focused individual with excellent communication skills and a passion for promoting products and assisting customers? If so, we have an exciting opportunity for you to join our team as a Customer Service Assistant in Bodmin.

**Responsibilities**:

- Provide exceptional customer service by addressing inquiries, resolving issues, and offering product information.
- Process customer orders and ensure accuracy in order entry.
- Maintain a thorough understanding of our product range to effectively communicate their benefits and features.
- Act as a key point of contact for customers, fostering positive relationships and enhancing customer satisfaction.
- Collaborate with team members to ensure customer inquiries and issues are handled promptly and professionally.
- Keep accurate records of customer interactions and order details.
- Assist in identifying potential sales opportunities and forwarding leads to the sales team.
- Continuously improve product knowledge and customer service skills through training and development.

**Requirements**:

- Previous experience in customer service, sales, or a related role is preferred but not mandatory.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer relationship-building abilities.
- Basic computer skills and familiarity with CRM software is a plus.
- Highly organized and detail-oriented.
- Positive attitude and a willingness to learn.
- Ability to work independently and as part of a team.
- A genuine passion for providing exceptional customer service.

**Benefits**:

- Competitive salary between £22,000 - £23,000 per annum.
- Comprehensive training and development opportunities.
- Friendly and supportive work environment.
- Opportunities for career growth within the company.
- Employee discounts on our products.
- 28 days of paid annual leave.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bodmin, Cornwall: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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