Customer Service Representative
6 months ago
**Job Opportunity: Customer Service Executive**
**Location**: Bodmin
**Position**: Customer Service Executive
**Type**: Full-time
Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you
**About Us. **Asa thriving company located in Bodmin, dedicated to providing top-notch products and services to our valued customers. As we continue to grow, we're seeking a Customer Service Executive to join our team and play a pivotal role in ensuring our customers receive the best experience possible.
**Role and Responsibilities**:As a Customer Service Executive, you will collaborate closely with our General Manager and Sales Manager to maintain and enhance customer relationships. Your responsibilities will include:
- **Outbound Calls**: Engage with existing customers via phone calls to provide updates, inform them about ongoing promotions, and address any queries they may have.
- **Administrative Tasks**: Assist with administrative duties related to customer accounts, data entry, and record-keeping.
- **Maintenance Calls**: Conduct regular calls to our existing customer database to gauge their satisfaction levels and identify any additional needs or concerns.
- **Customer Relationship Management**: Build and nurture positive relationships with customers, ensuring their needs are met and exceeded.
- **Promotions**: Effectively communicate the latest promotions and special offers to our customers, enhancing their engagement with our products and services.
**Qualifications **To succeed in this role, you should possess:
- Strong numeracy and literacy skills
- A warm, friendly, and polite telephone manner
- Enthusiasm for delivering outstanding customer service
- Excellent communication skills, both verbal and written
- A proactive and organized approach to tasks
- Ability to work collaboratively in a team environment
**What We Offer**:In joining our team, you will become an integral part of our company's growth story. This newly created role offers:
- A supportive and inclusive work environment
- Opportunities for professional development and advancement
- Exposure to various aspects of customer service, sales, and administration
- The chance to work alongside experienced professionals in the industry
- Competitive compensation package
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bodmin: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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