Customer Service Advisor

6 months ago

Liverpool, United Kingdom NHS Professionals Full time

**About The Role**:
**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**

**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**

**We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)**

**Location - Base Location Alder Hey Children's Hospital, however regional cover travel across Cheshire & Merseyside**
**Full-Time 37.5 Hours per Week**
**£23,310 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

**In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of**:
**Annual Leave **- We offer 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year
**Employee Discount Schemes** - You’ll have access to a range of exclusive benefits such as the **Blue Light Card** which provides members with access to over 15,000 discounts online and on the high street And **Beat **a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
**Star of the Month** - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.
**Employee Referral Scheme** - You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
- Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
- Customer service experience in an environment where delighting the customer is the core focus
- Administration experience
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- Proactive approach to relationships and trouble shooting
- Ability to manage time and workload effectively
- Prioritising conflicting workloads

We are looking for someone who can provide regional support for the rest of the trusts, so you must be willing to travel to other locations across the region (driving licence and car owner preferred).

**About Us**:
**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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