Customer Service Advisor
6 months ago
We’re recruiting for Customer Service Advisors to earn up to £25,625 per annum.
Customer Service Advisor benefits:
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health
- first aiders and free counselling sessions
- Regular Employment Engagement including ongoing competitions with
- fantastic prizes.
- Charity fundraising events*At Select locations
Customer Service Advisor role:
- Have multiple conversations with different customers on webchat without
- compromising the quality of the chats
- Making changes to customers insurance policies
- Provide accurate information to customers about their insurance policy
- Dealing with customer queries over direct debit payments
- Identifying and assessing customer needs to achieve satisfaction and a
- one call resolution
- Ensure all customer records are updated accurately
- Ensure that all FCA compliance procedures are adhered to at all times
- Investigate and resolve customer complaints
Training is included to prepare you for this role
Customer Service Advisor pay:
£22,050 to £25,625 OTE* including £2,000 performance related bonus per annum.
**Job Types**: Full-time, Permanent
**Salary**: £22,050.00-£25,625.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
Ability to commute/relocate:
- Liverpool, Merseyside: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: CC_FORMBY
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