Customer Service Advisor

6 months ago


Liverpool, United Kingdom Search Cons Full time

**Customer Service Advisor**
- Location: Liverpool
- Salary: £24,500
- Overtime: Optional overtime paid at time and a half or double pay on Sundays
- Contract: Full time, Permanent (37.5 hours per week)
- Holidays: 26 days (+ bank holidays), increasing a day with each year's service (up to 33)
- Option to buy and sell up to 5 holidays
- Life Assurance x 4 salary & employer pension contribution
- Excellent training and progression opportunities

My client based in Liverpool are looking to recruit a number of enthusiastic Customer Service Agents to join their expanding team.

The role is paying a starting basic salary of £24,500 per annum plus excellent company benefits which include 26 days holidays per year increasing to 33 with service plus the option to buy or sell 5 days per year.

You will need to be flexible to work a rota which includes operational hours between 8am to 8pm Monday to Friday and 8am to 4pm Saturday.

**The main duties of a Customer Service Advisor are**:

- Capturing information onto the in house system and data input
- Query handling in response to customer requests with the support of clear information and providing professional customer service
- Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
- Have the customer at the heart of everything you do.

**To be considered for the role of Customer Service Advisor you must possess the following;**
- Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
- Excellent written and verbal communication skills
- Professional attitude and telephone manner
- Have basic IT skills



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