Customer Service Advisor

5 months ago


Liverpool, United Kingdom Adepto Technical Recruitment Full time

**The role**: Customer Service Advisor (12 Month Contract)

**Location**: Liverpool

**Working Arrangements**: Mon-Fri 8am to 4:15pm / 8:45am to 5pm rotating.

**Hybrid Working**: Mondays and Fridays working from home with Tuesday, Wednesday and Thursday from the office

**Background**:
Are you a dynamic and customer-focused professional with a passion for delivering exceptional service? We are seeking a talented individual to join our team as a Customer Service Advisor. If you have excellent communication skills and a proven track record in customer service, either from a call centre environment or from an office-based environment then this role would be an excellent match for you.

**Key Responsibilities**:
**As Customer Service Advisor you will**:

- Provide top-notch customer service via both telephone and face-to-face interactions.
- Handle inquiries, resolve issues, and ensure customer satisfaction in a timely and efficient manner.
- Utilize your knowledge of logistics to assist customers with tracking, shipping, and other related queries.
- Collaborate with internal teams to address customer needs and contribute to the continuous improvement of our services.

**Requirements**:
**In order to be considered for Customer Service Advisor you should be able to demonstrate**:

- Previous experience in customer service with excellent communication skills
- Proficient in Microsoft Office packages.
- Strong communication skills and the ability to convey complex information in a clear and concise manner
- Adept at handling both telephone and face-to-face interactions with professionalism and empathy.
- Problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Any experience from a logistics environment or having dealt with logistics providers before would be highly beneficial

**To Apply**:
**Job Types**: Full-time, Temporary contract

**Salary**: £15.00-£16.00 per hour

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Liverpool (required)

Ability to Relocate:

- Liverpool: Relocate before starting work (required)

Work Location: In person



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