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Customer Service Advisor

3 months ago

Liverpool, United Kingdom CV-Library Full time

Customer Service Advisor | Liverpool | Salary: £24,000 - £25,000 + Benefits
Shifts Monday to Friday would be 8-4:30pm and 11:30- 8pm on a rota plus a Sunday 9-5pm with day off during the week.

Working one in three Sundays.

Our client is a brand who has an opportunity like no other, a brand experiencing huge change and big moves They are actively recruiting talented individuals to join a successful and vibrant customer service team based at their HQ in Liverpool. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.

Responsibilities for a Customer Service Advisor (but not limited to)

Acting as the first point of contact for all queries.
Use our online platform to reply to all customer enquiries for both email and social media.
Manage live chat during working hours.
Dealing with customer queries and complaints.
Tracking deliveries with couriers
Maintaining customer satisfaction
Assisting with returns ensuring the team is up to date with latest customer communications.
Dealing with customer chargebacks.
Ensuring all customer enquiries are dealt with in professional and timely manner.
Customer Service Advisor Benefits:

Early finish on a Friday
Free parking onsite.
On site Gym
40% staff discount.
Staff events.
Free refreshments provided.
25 days holidays plus 8 bank holidays.

Hours of Work: Full Time, Permanent, Mon Thur 8am -4.30pm, Fri 8.00am-4pm
Customer Service Advisor Requirements:

Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
Understanding of GDPR
Great verbal and written communication skills.
The ability to build rapport and trust with customers.
Excellent planning and organisational skills.
Excellent communication skills (spoken and written), including strong spelling and grammar skills.
Competent with Microsoft Office - Word/Excel/Outlook
To demonstrate an effective knowledge of products and services.
Ready to take on the thrilling adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now

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