Assistant Patient Services Co-ordinator
4 weeks ago
Principal Duties & Areas of Responsibility Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. To be actively involved in the recruitment process. To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service. Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals.
On a day to day basis support individual learning and development. Service Management To take a lead role in the management of elective lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies. Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues.
To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate department as required and some evening / weekend contact. Also, being responsible for performing daily back up of relevant data base where appropriate. Responsible for ensuring the integrity of the system and that it meets the requirements of the Data Protection Act.
Support management in liaising with Information Services Department to provide data as required. To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service Monitor administrative processes to ensure all are completed within agreed timescales. Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint.
Undertake general administrative duties including filing, typing, photocopying, faxing, arrangement of meetings and dealing with general communication. Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder. Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS
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Assistant Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeAn exciting opportunity has arisen for an Assistant Patient Services Co-ordinator to manage the administration and clerical team in Respiratory Medicine. You will be joining a friendly, supportive Administration team that will be working closely with Doctors and Nurses who are responsible for the care of all adult respiratory patients in Leeds. The...
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Assistant Patient Services Co-ordinator
4 weeks ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeThe Spinal Surgery team within the Neurosciences CSU are seeking to recruit a highly motivated and enthusiastic Assistant Patient Services Co-coordinator to join our team in Leeds. We are offering an exciting opportunity for an Assistant Patient Services Co-ordinator who is enthusiastic, self-motivated and organised, with exceptional customer service skills...
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Assistant Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. The...
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Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Patient Services Co-ordinator to manage the administration and clerical team within Respiratory Medicine. Our services are currently located across all sites which include Wharfedale General Hospital, Seacroft Hospital, LGI and St Jamess University Hospital. Applicants will be required to demonstrate effective...
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Assistant Patient Services Co-ordinator
2 weeks ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJob summary An exciting opportunity has arisen for an enthusiastic, proactive,motivated and passionate individual to join the Head and Neck Clinical ServiceUnit working as an Assistant Patient Services Coordinator (APSC). Theindividual will be based in our Ear, Nose and Throat (ENT) outpatientsdepartment at the Leeds General Infirmary. This is an...
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Support Service Team Co-ordinator
4 weeks ago
Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full timeAn exciting opportunity has become available for a full time Support Service Team Co-ordinator to lead the following Administration Team: 1x Support Service Team Co-ordinator to be based within OPS Mount In-patient/Acute In-patient, sites to be covered are split between The Mount and Becklin Centre The role requires critical thinking, high-level...
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Assistant Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager and the Business Manager in delivering the services for the specialities. The Assistant PSC will manage...
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Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access...
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Assistant Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timePRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role....
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Dental Receptionist/patient Care Co-ordinator
2 weeks ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Thursday, Friday 8:45am - 6:00pm and Saturdays 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and with a background in high end...
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Dental Receptionist/patient Care Co-ordinator
2 weeks ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Thursday, Friday 8:45am - 6:00pm and Wednesdays 8:45am - 2:00pm. We do have availability for Saturday shifts also. Dental experience is not essential, we are happy to provide training. We are looking for...
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Dental Receptionist/patient Care Co-ordinator
2 weeks ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Wednesdays, Friday 8:45am - 6:00pm and altertaive Saturdays 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...
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Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Wednesdays, Friday 8:45am - 6:00pm and alternate Saturdays 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...
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Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Mondays, Tuesdays, Wednesdays, Friday 8:45am - 6:00pm and every other Saturday 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...
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Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for full time flexible hours, with one day off during the week to meet the needs of the studio. Our opening hours are 8:45am - 6:00pm. Additional Saturday shifts to be discussed 8:45am - 2:00pm. Dental experience is not essential,...
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Discharge Co-ordinator
2 months ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeWorking within clinical areas the post holder will facilitate a safe patient discharge providing a high quality service in line with Trust standards. They will be able to communicate sensitivity and effectively with a wide range of people including patients, families, colleagues and agencies external to the Trust to help discharge patients. The Discharge...
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Administrative Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB DESCRIPTION & PERSON SPECIFICATION 1. JOB DETAILS Job Title: Admin Co-ordinator Reports to: Business Manager Accountable to: Service Manager Band: Band 3 CSU Directorate: Theatres & Anaesthetics Location : Anaesthetic Admin Office; LGI & SJ AFC Job No: 75 2.JOB PURPOSE To undertake administrative duties including the accurate and timely duties of daily...
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Activity Co-ordinator
1 month ago
Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full timeAre you enthusiastic about providing meaningful activities for patients on acute mental health wards? We are looking for dedicated and motivated individuals to join our teams across the inpatient acute wards as an activity co-ordinator. The acute inpatient service is excited to have the opportunity to advertise for these newly funded roles and welcome you...
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Administrative Co-ordinator
4 weeks ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeAn exciting opportunity has arisen for three enthusiastic and patient centered individuals to join the Abdominal Medicine & Surgery Team in the role of Admissions Co-ordinator for HPB/UGI/Pancreas (2x permanent) and Colorectal (1x secondment - 6 months). The positions are based in the Bexley and Lincoln Wing admissions departments at St James University...
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Assistant Patient Services Co-ordinator
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeResponsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues. To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate...