Assistant Patient Services Co-ordinator

5 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

The Assistant Patient Services Co-ordinator will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager in delivering the services for the speciality. 3 JOB DIMENSIONS The Assistant Patient Services Co-ordinator will manage their defined areas within the speciality and will be responsible for prioritising work, developing and, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

4. ORGANISATIONAL CHART 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Please read the Person Specification for full details of knowledge and skills required. Essential skills include: A good standard of basic education Ability to work on their own initiative and to stringent deadlines A thorough understanding of the patient pathway Able to work with staff with varying levels of authority A knowledge of the rules governing eligibility for NHS treatment 6.

THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition 8.

**CORE VALUES Essential core values include**: The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions. Respect confidentiality in line with National, Trust and local policies and guidelines. A positive and professional attitude. Committed to providing the highest quality of administrative support themselves and through management of their staff.

To promote, support and work towards the delivery and achievement of the Trusts and departments objectives. Maintain and improve quality of service. A business like appearance. Commitment to own personal & professional development as agreed with their line manager.

9. CORE BEHAVIOURS AND SKILLS Essential core behaviours and skills include: The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude. The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. To provide a high standard confidential, effective and accurate administration service.

Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. Responsible for appropriate use of equipment within the working environment. A willingness to undergo all training requirements necessary for the post 10.

CORE KNOWLEDGE AND UNDERSTANDING Essential core knowledge and understanding to include: The post-holder to possess a good standard of written and spoken English. Basic computer literacy and willingness to further computer skills. A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration. 11.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Service Management To take a lead role in the management of outpatient waiting lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies. Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues. To main

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