Chaperone/patient Co-ordinator 'bank'

5 months ago


Leeds, United Kingdom Transform Healthcare Holdings Limited Full time

Here at Transform Healthcare Holdings we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised healthcare brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards.

We’re seeking an individual to join the team as Chaperone/Patient Flow Co-ordinator initially on a ‘bank’ basis so some flexibility in availability will be required. We will be looking to make the role a part time permanent position in due course.

The postholder will be working at our Leeds Outpatient Clinic and will act as the initial ‘meet and greet’ of the patient upon arrival within the surgeon clinic and then ‘handing over’ the patient to the Surgeon Assistant.

**The Role**:
As Patient Flow Coordinator you will be responsible for the following duties
- Ensure Reception Area and Consultation Rooms are suitably prepared for Clinic.
- ‘Meet and greet’ the patient on arrival within the Clinic and escort the patients to the relevant consultation suites with the surgeon.
- Ensure the patient is kept updated whilst waiting for their consultation.
- Act as chaperone during the surgeon/patient consultation
- Post consultation, ensure all relevant notes are scanned to the relevant departments in a timely manner.
- Provide any further patient administration required as part of the patient journey.

Applicants should have excellent customer service and administration skills and possess a natural warmth and empathy to make our patients feel at ease.

Applicants will possess the ability and confidence to handle sometimes difficult patient situations. You will also respect the need for patient confidentiality and always work to provide the best customer service.

The role will require flexibility to attend clinics on varying days and times within the week which will include working weekends and late evenings. Advance notice is given of the rotas.

**Job Types**: Zero hours contract, Part-time
Part-time hours: 20 per week

**Salary**: £10.42 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Patient Facing: 1 year (preferred)
- Similar: 1 year (preferred)

Work Location: In person

Reference ID: Chaperone/Patient Flow


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