Patient Feedback Co-ordinator

6 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

JOB PURPOSE/SUMMARY To provide a comprehensive patient feedback service to support the delivery of high quality care to patients through supporting consultant revalidation. Consultant revalidation is a process by which individual consultants are revalidated by the General Medical Council (GMC) to maintain their registration. This role has grown and plays a key role in improving the patient experience by supporting the CSU team with feedback on clinical effectiveness and service delivery. This will involve daily communication with patients and their families, in person and via other methods of communication.

You will also be responsible for inputting data both qualitative and quantitative onto a database, and perform routine to moderate analysis on such data. The post holder will be expected to produce reports as required, in line with the data obtained, this includes personal information. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient experience. The post holder will be expected to arrange, prioritise and plan their own work load.

3. ORGANISATIONAL CHART Business Manager Patient Feedback Co-Ordinator 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. Use a range of IT skills to support the clinical work of the consultant e.g.

use of databases and spreadsheets to identify patients to be contacted to enable revalidation of Consultant Anaesthetists. 2. Using and updating databases, producing reports and statistics for the team and wider distribution, on a regular basis. 3.

Dealing with patients on 1:1 basis to gather feedback at CSU and Trust level, by carrying out in-depth interviews with patients and/or relatives regarding their experience. 4. Escalation of feedback findings (inc. highly sensitive material) to appropriate personnel.

5. Analysing and interpreting data from patient interviews and survey data involving a range of facts which require analysis and comparison of a range of options. Keeping an accurate record to ensure feedback is processed appropriately and in line with GMC and LTHT revalidation requirements. 6.

Writing and formatting structured comprehensive feedback reports in line with trust guidance, or clinical staff. This forms part of the supporting information to the GMC for consultant revalidation. 7. Compiling patient feedback reports containing departmental data for the CSU Tri-Team.

8. Liaising directly with senior management team and feeding back appropriate information, suggesting/implementing improvements where necessary. Both formally at CSU periodical meetings to large and small groups and informally on a 1:1 basis. 9.

Resolving patient issues or queries when appropriate and escalating where necessary. 10. Manage their own workload in line with patient and Anaesthetist requirements. 11.

This involves contributing to the smooth running of a clinical office, answering phone calls and dealing with enquiries from colleagues, directly resolving where possible or transferring to the appropriate personnel. 12. Provide information to Business/line Manager relating to workload and work outstanding. 13.

Provide cover for other team members within the patient Feedback team when on annual leave or sick leave and vice versa. Additional duties 14. Any other duties that from time to time may be deemed necessary by the Trust/CSU Senior team both clinical and Non-Clinical that are commensurate to the role. 5.

THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. Additionally, the following are core values which relate specifically to this post: Expected to work well as part of a team and should be patient focused, professional and flexible in their approach to work.

Provide a confidential, efficient and accurate Patient feedback service. Be an advocate for patients, build relationships, show empathy and compassion for patients and their carers. Flexible approach to working practices in line with departmental/service needs To appreciate and accept the need to maintain confidentiality and discretion when dealing with patients, colleagues, other departments. 6.

WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are work

  • Dental Receptionist/patient Care Co-ordinator

    6 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Mondays, Tuesdays, Wednesdays, Friday 8:45am - 6:00pm and every other Saturday 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...

  • Dental Receptionist/patient Care Co-ordinator

    6 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Thursday, Friday 8:45am - 6:00pm and Wednesdays 8:45am - 2:00pm. We do have availability for Saturday shifts also. Dental experience is not essential, we are happy to provide training. We are looking for...

  • Chaperone/patient Co-ordinator 'bank'

    6 months ago

    Leeds, United Kingdom Transform Healthcare Holdings Limited Full time

    Here at Transform Healthcare Holdings we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised healthcare brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We’re seeking an individual to join the team as...

  • Materials Co-ordinator

    6 months ago

    Leeds, United Kingdom Nuffield Health Full time

    HEAD OFFICE Materials Co-ordinator **Materials Co-ordinator** **Nuffield Health Leeds Hospital | Procurement | Permanent Contract | Full Time** **From £24,000 per annum** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Whether it’s...

  • Dental Receptionist/patient Care Co-ordinator

    6 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for full time flexible hours, with one day off during the week to meet the needs of the studio. Our opening hours are 8:45am - 6:00pm. Additional Saturday shifts to be discussed 8:45am - 2:00pm. Dental experience is not essential,...

  • Patient Co-ordinator

    6 months ago

    Leeds, United Kingdom SpaMedica Full time

    Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients. Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we...

  • Marketing Co-ordinator

    6 months ago

    Leeds, United Kingdom Audience Collective Full time

    We are Audience Collective, a group of agencies that work collaboratively to ensure better results for our clients. Within the group we have: - Ponderosa - A digital-inspired brand communications agency. - Crunch - Digital Media buyers. - Spark - An award-winning market research agency. - Audience Collective Middle East - A full-service agency. - RICH -...

  • Assistant Patient Services Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The Assistant Patient Services Co-ordinator will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager in delivering the services for the speciality. 3 JOB DIMENSIONS The Assistant...

  • Community Co-ordinator

    6 months ago

    Leeds, United Kingdom MHA Full time

    **Job reference** REQ020877 **Community Co-ordinator based at Rothwell & District Communities**: **Job description** **Community Co-ordinator based at Rothwell & District Communities** **Available Hours**: **Permanent - Part Time - 32 hours per week.** - A great opportunity to work in your local community to support older people to increase social...

  • Mdt Co-ordinator

    8 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    An excellent opportunity for you to join the Trusts Cancer Services Team as a Cancer Multidisciplinary Team Co-ordinator. You will provide comprehensive administrative and data reporting support to Cancer Multidisciplinary Teams and work flexibly within the scope of the wider Cancer Services Team. Key responsibilities of the post will be to ensure smooth and...

  • Assistant Patient Services Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. The...

  • Bookings Co-ordinator

    6 months ago

    Leeds, United Kingdom The Bierkeller Full time

    **Hallo! Let us introduce ourselves** The Bierkeller is a multi-site hospitality brand with locations in Halifax, Manchester, Liverpool, Nottingham and Birmingham. We’re famous for our long benches, two-pint steins and Bavarian bierhaus buzz! Inside our venues you'll find The Bierkeller Lodge, a space for cocktails, food and live music, Shooters Rack 'n'...

  • Administrative Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To provide a comprehensive administrative/secretarial service for the Radium 223 service and clinical nurse specialist teams for advanced urology oncology and GI chemoradiotherapy. The postholder will be able to work flexibly and be able to adapt to the changing demands within the teams. The post holder must be able to communicate sensitively and effectively...

  • Administrative Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB DESCRIPTION & PERSON SPECIFICATION 1. JOB DETAILS Job Title: Admin Co-ordinator Reports to: Business Manager Accountable to: Service Manager Band: Band 3 CSU Directorate: Theatres & Anaesthetics Location : Anaesthetic Admin Office; LGI & SJ AFC Job No: 75 2.JOB PURPOSE To undertake administrative duties including the accurate and timely duties of daily...

  • Cleaning Contract Co Ordinator

    6 months ago

    Leeds, United Kingdom Clearchoice Ltd Full time

    Why not work for the number 1 cleaning contractor in Yorkshire??? Clear choice Ltd is one of the leading cleaning contract companies within the West Yorkshire area and we due to rapid expansion we find ourselves in a fantastic position where we are looking to recruit an experienced contract Co Ordinator. **Role - Full time permanent. Competitive Wage £28k...

  • Bed Bureau Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Community Healthcare NHS Trust Full time

    **Service Description**: Bed Bureau provides the bed management of 223 Community Care Beds (CCB) across Leeds. Bed Bureau assists in the patient flow out of an acute hospital setting into a community setting where patients recovery, recuperation and rehabilitation can continue. This also includes patients being discharged for assessments (D2A). They also...

  • Patient Services Co-ordinator

    8 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access...

  • Retail Communications Co Ordinator

    6 months ago

    Leeds, United Kingdom ASDA Full time

    Job Advert **Retail Communication Co-ordinator** This is an exciting opportunity to work in our Retail Communications team, supporting the execution of activity in our stores. You'll be responsible for planning and developing communication packages to stores, partnering teams across the business and advising on the right communication channels to get their...

  • Mdt Co-ordinator

    8 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The MDT Co-ordinator will provide a comprehensive administrative service to support and cover the Multidisciplinary Teams (MDTs) and ensure the effective management of accurate and timely data to enable clinical decision-making at MDT meetings when required. The post-holder will coordinate, proactively manage and track patients against the National Cancer...

  • Patient Co-Ordinator

    5 months ago

    Leeds, United Kingdom CHEC Full time

    Job summary The Vacancy We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving...