Patient Services Co-ordinator

8 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access services for the Clinical Service Unit (CSU). The post holder will ensure the provision of a highly effective patient administration service within the CSU.

In addition, they will manage a designated budget and ensure appropriate systems are in place to enable the CSU to achieve patient access targets. They will also provide support and advice on patient administration/access related issues to core members of the clinical management team. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY STAFF MANAGEMENT Provide leadership, management and supervision to the patient administration team within the CSU. Establish robust communication systems with all staff, ensuring that supervisory staff conduct regular, effective team meetings.

Lead the recruitment and selection of patient administration staff within the CSU. Ensure systems are in place for induction and orientation of new staff. Undertake staff appraisals and compile personal development plans in accordance with trust policy. Provide support for staff in undertaking continuing personal development opportunities.

Implement Trust Attendance Management policy and maintain records for all staff. Manage staff annual leave, sickness absence, capability and staff grievances with support as required. Ensure that all members of staff work co-operatively with staff within and outside the CSU to ensure delivery of a high quality service. Take a lead role in reviewing and implementing new systems to ensure that both the clerical team and medical secretariat function effectively and within delegated budgets.

Ensure that both an effective working relationship and good communication is maintained between all grades of staff, promoting positive morale within the team through mutual co-operation. Establish and maintain effective training plans to ensure that staff follow correct policy and procedure and respond to developments in the service. Ensure that staff are able to use electronic patient administration systems, providing support where appropriate. Develop effective relations with peers, working in co-operation and contributing to cover arrangements for annual leave, sickness and other absence.

SERVICE MANAGEMENT Ensure that the provision of administration/access processes and services are of the highest quality and that they are responsive to the needs of patients, carers and the clinical teams, and that all processes adhere to Trust policy. Take a lead role in soliciting the views of patients, carers and members of the public in respect of the administrative services provided by the CSU. Ensure that outpatient clinics and appointments processes are administered effectively and that relevant quality standards are correctly measured and monitored; respond to problems and resolve appropriately. Ensure that theatre and bed capacity are used effectively.

Through liaison with clinical and ward based teams including Site Matrons, jointly manage the daily elective and acute demand for admission and treatment ensuring that patients are treated in chronological order and clinical priority. Ensure effective systems for monitoring and validating activity are in place. Monitor waiting lists on a weekly basis. Identify and respond appropriately to potential problems and work with other members of the CSU to ensure patients are seen within agreed local and NHS Plan target times.

Ensure the regular validation of waiting lists, following this up with any necessary action, advice, coaching and/or training of staff. The post holder will support their line manager to lead the establishment of new ways of working to improve patient access as directed in the NHS Plan, including the implementation of booking systems. Report to the CSU progress and achievement, including any areas of concern and an action plan detailing how these will be resolved. Establish effective systems of working with the CSU core team and with corporate administration and information teams.

Ensure that the Patient Access Policy for Outpatient Management is implemented and that clinics are utilised efficiently, including ensuring the DNA policy is implemented as agreed by the CSU. Monitor reduced and cancelled clinics and respond appropriately in line with this policy. Lead casenote audit meetings in the CSU, selecting patient records for audit and reporting any breach of policy with recommendation for action, to the Business Manager. Investigate complaints relating to administration/access issues and implement changes in practice as required.

Address the concerns of patients and service users and respond to their suggestions for local quality improvements. Plan

  • Assistant Patient Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The Assistant Patient Services Co-ordinator will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager in delivering the services for the speciality. 3 JOB DIMENSIONS The Assistant...

  • Assistant Patient Services Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. The...

  • Dental Receptionist/patient Care Co-ordinator

    6 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Mondays, Tuesdays, Wednesdays, Friday 8:45am - 6:00pm and every other Saturday 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...

  • Dental Receptionist/patient Care Co-ordinator

    7 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Thursday, Friday 8:45am - 6:00pm and Wednesdays 8:45am - 2:00pm. We do have availability for Saturday shifts also. Dental experience is not essential, we are happy to provide training. We are looking for...

  • Chaperone/patient Co-ordinator 'bank'

    7 months ago

    Leeds, United Kingdom Transform Healthcare Holdings Limited Full time

    Here at Transform Healthcare Holdings we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised healthcare brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We’re seeking an individual to join the team as...

  • Materials Co-ordinator

    7 months ago

    Leeds, United Kingdom Nuffield Health Full time

    HEAD OFFICE Materials Co-ordinator **Materials Co-ordinator** **Nuffield Health Leeds Hospital | Procurement | Permanent Contract | Full Time** **From £24,000 per annum** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Whether it’s...

  • Admissions Co-ordinator

    8 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The admissions co-ordinator is expected to provide an efficient, effective and accurate administration and service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients.

  • Dental Receptionist/patient Care Co-ordinator

    6 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for full time flexible hours, with one day off during the week to meet the needs of the studio. Our opening hours are 8:45am - 6:00pm. Additional Saturday shifts to be discussed 8:45am - 2:00pm. Dental experience is not essential,...

  • Customer Services Co-ordinator

    9 months ago

    Leeds, United Kingdom Brenntag Full time

    **CUSTOMER SERVICES CO-ORDINATOR**: Our team in **Leeds** currently has an opening for a **Customer Services Co-Ordinator** **YOUR ROLE & RESPONSIBILITIES**: **General Responsibilities** - To help and contribute to the running of the office - To play a vital role within the Customer Services Team - To promote and reinforce a positive and professional image...

  • Operations Co-ordinator

    1 day ago

    Leeds, United Kingdom Economy Freight Services Ltd Full time

    Freight Forwarder Operations Co-Ordinator EFS is a privately owned Freight Forwarder, established in 1973, operating within Leeds but supporting business throughout the UK. An opportunity has arisen within our Company to join our Operations Department. Do you have experience in freight forwarding? We are looking for an Operations Co-Ordinator, to work...

  • Site Co-ordinator

    1 day ago

    Leeds, United Kingdom University of Leeds Full time

    **Site Co-ordinator**: **Are you an enthusiastic and driven individual with excellent administration and co-ordination skills? Do you want to work for a regional service that supports researchers to develop high quality research proposals for NIHR, the research councils and research charities?** We are looking for a dedicated and highly motivated person to...

  • Patient Feedback Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY To provide a comprehensive patient feedback service to support the delivery of high quality care to patients through supporting consultant revalidation. Consultant revalidation is a process by which individual consultants are revalidated by the General Medical Council (GMC) to maintain their registration. This role has grown and plays a...

  • Service Co Ordinator

    4 weeks ago

    Leeds, United Kingdom Proftech Talent Full time

    Job Opportunity: Service Co-ordinator Department: Service & After Sales Location: Leeds (Remote) Reporting to: Head of Sales & Service Subordinates: None Are you a highly organised, customer-focused individual with a passion for ensuring smooth operations in a service-driven environment? We are looking for a Service Co-ordinator to join our team and help...

  • Service Co Ordinator

    4 weeks ago

    Leeds, United Kingdom CV-Library Full time

    Job Opportunity: Service Co-ordinator Department: Service & After Sales Location: Leeds (Remote) Reporting to: Head of Sales & Service Subordinates: None Are you a highly organised, customer-focused individual with a passion for ensuring smooth operations in a service-driven environment? We are looking for a Service Co-ordinator to join our team and help...

  • Administrative Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To provide a comprehensive administrative/secretarial service for the Radium 223 service and clinical nurse specialist teams for advanced urology oncology and GI chemoradiotherapy. The postholder will be able to work flexibly and be able to adapt to the changing demands within the teams. The post holder must be able to communicate sensitively and effectively...

  • Administrative Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB DESCRIPTION & PERSON SPECIFICATION 1. JOB DETAILS Job Title: Admin Co-ordinator Reports to: Business Manager Accountable to: Service Manager Band: Band 3 CSU Directorate: Theatres & Anaesthetics Location : Anaesthetic Admin Office; LGI & SJ AFC Job No: 75 2.JOB PURPOSE To undertake administrative duties including the accurate and timely duties of daily...

  • Bed Bureau Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Community Healthcare NHS Trust Full time

    **Service Description**: Bed Bureau provides the bed management of 223 Community Care Beds (CCB) across Leeds. Bed Bureau assists in the patient flow out of an acute hospital setting into a community setting where patients recovery, recuperation and rehabilitation can continue. This also includes patients being discharged for assessments (D2A). They also...

  • Support Service Team Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full time

    The successful applicant will co-ordinate and line manage a team of support service staff including receptionists, administrators and secretaries. These staff support our Urgent Care and In-patient Services. You will need to be highly motivated with excellent management and communication skills, you should have a positive outlook and be able to work under...

  • Planning Co-ordinator

    6 months ago

    Leeds, United Kingdom Tribal Talent Full time

    A Planning Co-ordinator is being sought by a leading engineering and manufacturing company based in the North West of Leeds. The company are involved in the design, manufacture and installation of Ventilation systems. This role would suit someone with good organisation skills and administration skills, including with the MS Office suite. This is an...

  • Mdt Co-ordinator

    8 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The MDT Co-ordinator will provide a comprehensive administrative service to support and cover the Multidisciplinary Teams (MDTs) and ensure the effective management of accurate and timely data to enable clinical decision-making at MDT meetings when required. The post-holder will coordinate, proactively manage and track patients against the National Cancer...