Employee Benefits Consultant
7 months ago
**Who are Benefex?**
We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless but tangible interactions between employers and employees, **making work a rewarding place for every single one of us**. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.
**Why should you apply?**
- **Variety**:
- work across a broad range of products and service ranging across: voluntary benefits, Group Risk, Group Healthcare, our tech platform, Rewards & Recognition)
- **Learning**:
- a great opportunity to build on your current Group Risk knowledge, learning Flexible Benefits, Technology and much more
- **Ownership**:
- you'll have a dedicated portfolio of customers to work closely with to ensure they are getting the most out of our products and services
- **Impact**:
- externally being a trusted advisor to customers, internally playing a key role in helping us achieve our growth targets
- **Commission**:
- earn up to a potential £5,000 a year in commission
- **Top 10 Employer, Sunday Times Best Places to Work Awards**
- Work for a **profitable, fast-growing** **market leader **in the online reward and benefits space
**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**
**Great benefits**:
£40,000-50,000 (plus commission based on upsell)
Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
✈️ 25 days holiday plus your local bank holidays
Your birthday off
❤️ Two half day wellbeing days
Healthcare cash plan to cover the costs of day to day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Pension scheme
£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month
**Role Overview**
We have an exciting opportunity to join our SME Benefits Consultancy team. You will own a portfolio of SME customers, helping those customers to get the most out of our wide range of products and services. You will have a primary focus on Group Risk products but also cover Group Healthcare, Pension, Flexible/Voluntary Benefits, Rewards & Recognition and Wellbeing. This role is central to the continued growth and success of the department.
You will be responsible for working with SME customers post-sales to advise on the best solution for them, oversee implementation, look for opportunities to add value through our other products and services (upsell), and proactively manage renewal processes.
**Responsibilities**
- Provide **consultancy services** to small to medium sized portfolios where you will build detailed relationships with each of our customers. You will cover **Group Risk, Group Healthcare, Pension, Flexible/Voluntary Benefits, Rewards & Recognition and Wellbeing.**:
- **Managing, retaining, and growing customers** across Group Risk, Healthcare benefits and Flexible/Voluntary benefits.
- **Implement a customer’s online benefits platform** effectively and efficiently with pre-launch meetings, presentations, and following through until go live. Then providing the customer with sufficient after care to include calls, monthly reports and renewals where needed.
- **Contributing to profitable revenue growth **through identifying and closing any **upsell opportunities.**:
- **Efficiently securing pre renewal calls**, completing renewals/underwriting, advising on relevant product knowledge and benchmarking benefits as appropriate in market reviews.
- **Proactively manage customers** to deliver the highest service quality possible
- Deal with any customer queries and offer robust solutions to any issues that may arise
- Coordinate with internal teams to** ensure timely delivery of agreed services** to the customer in line with our service level agreements.
- **Keep up to date with industry knowledge** and suggest improvements to our processes.
**What are we looking for?**
- Having the** GR1 qualification **is a **must have **for this role
- **Experience with at least one Group Risk/Protection role, either as an Account Manager or Consultant**:
- Proven experience in **at least one customer facing role**: sales, account management, customer success, consultancy
- **Commercial mindset** with evidence of creating value for customers and **upselling **solutions
- Experience within **Employee Benefits **would be highly desirable. Any knowledge of voluntary benefits, pensions, rewards and recognition, discounts, employee wellbeing or SaaS related products.
- The ability to** build lo
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