Senior Strategic Consultant

6 months ago

Southampton, United Kingdom Benefex Full time

**Who are Benefex?**

We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless but tangible interactions between employers and employees, **making work a rewarding place for every single one of us**. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.

**Why should you apply?**
- **Impact**: be a trusted advisor to customers, shaping their employee benefits strategy and ensuring they provide an exceptional employee experience to their people
- **Autonomy**: full ownership of your customer portfolio
- **Progression**: clear career pathway, Consultant > Senior > Lead and excellent consultants to work with and learn from
- **Top 10 Employer, Sunday Times Best Places to Work Awards**
- Work for a **profitable, fast-growing** **market leader **in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

**Great benefits**:
Up to £75,000

Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month

**Role Overview**

As a Strategic Employee Benefits Consultant you will own a portfolio of Enterprise, Major, Global and Significant customers ensuring they get the most value out of our OneHub Benefits product. You'll work alongside the Customer Success Director to provide guidance, advice and consultancy support to customers on everything employee benefits related. This will cover both new customers being implemented for the first time and existing customers renewing.

**Responsibilities**
- Meeting the key target areas of: Growth, Retention, NPS and Customer Engagement.
- To work alongside the Customer Success Director to provide guidance, advice and consultancy support to customers through the Strategy and Success phases of the renewal process and for any large change activity.
- Provides specific advice and guidance to customers pre-renewal on how they can meet their stated objectives through the use of OneHub products and third-party provider offerings.
- Provide insight and thought leadership on the latest developments in the market.
- To be commercially aware and be able to produce any costs required by customers and manage commercial conversations for the relevant areas covered by strategic consultancy.
- Responsible for the completion of the high-level scoping/change document.
- Facilitates detailed requirement gathering sessions between customer and delivery team, where required.
- Provides oversight on ongoing build activity for their customers.
- Provide ongoing Consultancy advice to customers throughout scheme year and is the first point of contact for all change requests, including the pricing of all change for their customers.

**What are we looking for?**
- Employee Benefits knowledge. Confident discussing market trends, benefits strategies and how customers can get the most our of their benefits solution.
- Experience in customer facing roles. Proven ability to work with a range of stakeholders, understand their needs and communicate effectively.
- Excellent communication skills: presentation, verbal, written.
- Excellent organisation and time management skills.
- Positive, growth mindset.
- Collaborative. Comfortable working across teams and stakeholders to deliver great customer outcomes and taking ownership when issues arise.
- Continuous improvement mindset. Always looking for ways to improve themselves and the team/department

Please note we would also be open to someone at a Consultant level

Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

**Our interview process**

Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the hiring manager and a member of the team

Final interview with the Director

**We

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