Consultant (Employee Benefits - Sme Market)

3 months ago

Southampton, United Kingdom Benefex Full time

**Who are Benefex?**

We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless but tangible interactions between employers and employees, **making work a rewarding place for every single one of us**. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.

**Why should you apply?**
- **Variety**:

- work across a broad range of products and service ranging across: voluntary benefits, Group Risk, Group Healthcare, our tech platform, Rewards & Recognition)
- **Ownership**:

- you'll have a dedicated portfolio of customers to work closely with to ensure they are getting the most out of our products and services
- **Impact**:

- externally being a trusted advisor to customers, internally playing a key role in helping us achieve our growth targets
- **Commission**:

- earn up to £5,000 a year in commission
- **Top 10 Employer, Sunday Times Best Places to Work Awards**
- Work for a **profitable, fast-growing** **market leader **in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

**Great benefits**:
£32,000-37,500 (plus commission based on upsell)

Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan

Employee Assistance Plan

Income Protection and life assurance

Pension scheme

**Role Overview**

We have an exciting opportunity to join our SME Consultancy team. You will own a portfolio of SME customers, looking after our entire range of products and services (Group Risk, Group Healthcare, Pension, Flexible/Voluntary Benefits, Rewards & Recognition and Wellbeing). This role is central to the continued growth and success of the department.

You will be responsible for working with SME customers post-sales to advise on the best solution for them, oversee implementation, look for opportunities to add value through our other products and services (upsell), and proactively manage renewal processes.

**Responsibilities**
- Provide **consultancy services** to small to medium sized portfolios where you will build detailed relationships with each of customer. You will cover **Group Risk, Group Healthcare, Pension, Flexible/Voluntary Benefits, Rewards & Recognition and Wellbeing.**:

- **Managing, retaining, and growing customers** across Group Risk, Healthcare benefits and Flexible/Voluntary benefits.
- **Implement a customer’s online benefits platform** effectively and efficiently with pre-launch meetings, presentations, and following through until go live. Then providing the customer with sufficient after care to include calls, monthly reports and renewals where needed.
- **Contributing to profitable revenue growth **through identifying and closing any **upsell opportunities.**:

- **Efficiently securing pre renewal calls**, completing renewals/underwriting, advising on relevant product knowledge and benchmarking benefits as appropriate in market reviews.
- **Proactively manage customers** to delivery the highest service quality possible
- Deal with any customer queries and offer robust solutions to any issues that may arise
- Coordinate with internal teams to** ensure timely delivery of agreed services** to the customer in line with our service level agreements.
- **Keep up to date with industry knowledge** and suggest improvements to our processes.

**What are we looking for?
- Proven experience in **at least one customer facing role**: sales, account management, customer success, consultancy
- **Commercial mindset** with evidence of creating value for customers and **upselling **solutions
- Experience within **Employee Benefits **would be highly desirable. Ideally Group Risk or Healthcare, but any knowledge of voluntary benefits, pensions, rewards and recognition, discounts, employee wellbeing or SaaS related products.
- The ability to** build long term, value driven relationships** with customers
- **A proactive mindset,** whether that be suggesting something new to help a customer or improving an internal process
- Someone eager to** keep learning and improving**:

- **Adaptability, **this is a varied role where no two days are the same.
- **Excellent verbal and written **communication skills.**

**Bonus points for**:

- Understanding of FCA procedures & compliance procedures.
- GR1/ IF7 qualified or the desire to work towards achieving these.
- Knowledge of pensions, flexible and marketplace benefits

Even if you don't meet all of the requirement

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