Business Liaison Executive

2 weeks ago

Ormskirk, United Kingdom Relish Care Recruitment Full time

**Job Title: Business Liaison Executive**

**Salary: to £30,000 + benefits**

**Location: Ormskirk, West Lancashire**

This is a fabulous role working within a private healthcare business who have an established customer base and are enjoying strong levels of business growth. Within this role you will be responsible for managing incoming client enquiries and handling the full sales cycle for the services offered by this business.

This is an ever changing environment so we are looking for an individual that works at pace, manages change and has a logístical and organised mindset.

Ideally for this role you will have worked within a highly people focussed environment and have an ability to guide and advise potential customers as to the services available to them.

A key part of this role will be to act as an ambassador for the company and using a consultative and soft-sales approach enlist new customers.

**Key Role Responsibilities**
- Be responsible for new client acquisition from initial enquiry to conversion to an active client.
- Personally carry out sales consultations with prospective clients and families/friends.
- Be fully knowledgeable in all aspects of services and act in an advisory capacity to decision makers.
- Ensure that all sales enquiries and follow up stages are documented in a timely and detailed manner across all the internal systems.
- Carry out care planning and conduct risk assessments compliant with Home Instead and regulatory standards.
- Record, analyse and report all key client acquisition performance data to the business owners.
- Create and maintain accurate client records across internal software and platforms.
- Conduct first post-sale quality assurance check after service commences.
- Participate in client attraction/marketing initiatives, as required.
- Ensure that policies and procedures are adhered to.
- Keep up to date with changes in legislation and regulations.
- Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Essential criteria**
- Previous experience within a people orientated, service led sector with a proven track record in providing consistently excellent customer service and able to sell in a consultative manner.
- Ability to work in a proactive and commercial way, reflecting on personal performance to bring about continual improvements.
- Have the personal drive to meet targets, analyse data and drive quality led results.
- Excellent communication and interpersonal skills, able to build trusting and engaging relationships.
- Able to adapt to the care sector, have a passion for helping improve the lives of others.
- Good understanding of systems and processes.
- Excellent interpersonal and communication skills.
- Ability to inspire others and build fantastic working relationships.
- Strong organisation and planning skills.
- Passionate about providing the highest quality of care.
- Commercially aware and have strong influencing and negotiating skills.
- Ability to work well and accurately under pressure.
- Be responsive, agile and remain calm whilst dealing with multiple priorities.
- Be flexible to meet demands of the business including participating in an on-call rota.
- Good working knowledge of IT systems with experience of Microsoft Office with the ability to learn and adopt new technologies where appropriate.
- Driving licence and access to a vehicle.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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