Tender/business Relationship Executive

5 months ago

Ormskirk, United Kingdom Exceptional Care Full time

**Tender/Business Relationship Executive**

Reporting Manager: Board Director

Position Location: Head Office, Malthouse Business Centre, Ormskirk
- Flexibility required due to networking opportunities_

**Who are Think Tank Academy?**

Think Tank Academy is a one stop solution as the UK’s first accredited training and qualifications provider in Health & Social Care. Our online and virtual training and qualifications offer a unique learning experience. We create bespoke packages to enable providers to get their staff inducted, trained and qualified and are approved by a number of accreditation and awarding bodies including Highfield Qualifications and Open Awards to give providers and regulators confidence in the product.

INDEC

**About The Role**

**The Role**:
As a Customer Relationship Executive, your role will be to develop and maintain the CRM database ensuring the company is promoted through positive relationship management and onboarding.

You will be prospecting new business customers through offering demonstrations of Think Tank software and course offerings. You will researching the companies training needs through regulatory reports or companies annual review reports.

You will manage client accounts proactively in order to achieve high level of customer satisfaction and retention and liaise with internal departments to ensure requests are dealt with promptly and efficiently in line with company SLA’s.

You are expected to contribute towards the achievement of departmental and companywide targets through effective relationship management.

This role plays a fundamental part in achieving our ambitious customer acquisition and revenue growth objectives.

Your role will also include building relationships and partnerships with public sector organisations such as local authorities, care recruiters, care agents and charities to leverage their client base and networks to drive sales. In addition, you may be required to support Think Tank at events and report on the success of all activities.

You will have relationship management and customer service experience with excellent interpersonal skills.

You will support Think Tank by providing support on the full customer journey from enquiry through to after care, liaising with trainers to ensure our training calendar is up to date and all needs are met.

Knowledge of adults and child Health and Social Care training needs is desirable.

Provide business analytics to the monthly board to inform the strategic overview of delivery.

The post will also include Develop and articulate detailed bid proposals and identify required resources. This is an integral role in developing the growth of the business.

**Key Responsibilities (but not exhaustive)**
- Lead the development and nurturing of robust relationships with customers, partners and suppliers
- Act as the primary point of contact for clients, ensuring timely responses to queries and concerns.
- Collaborate with internal departments for seamless project execution and oversee event management initiatives.
- Develop and articulate detailed bid proposals and identify required resources.
- Provide strategic support with reports and data for informed decision-making.
- Attend client meetings and actively contribute to marketing communications.
- Assist in developing Service Level Agreements and new learning arrangements.
- Deliver online demos to showcase the benefits of our offerings.
- Recommend new business opportunities to existing clients and attend networking events.
- Develop bespoke proposals aligned with business needs and objectives.
- Act as part of the Customer Service/Account Manager experience for new clients.
- Ensure client records are up-to-date using our CRM System (Zoho).
- Contribute to marketing nurture communications and maintain compliance with business systems and procedures.
- Work within a high-performing team, providing mentorship and guidance for professional development.

**Person Specification**:

- Excellent interpersonal skills.
- Strong organisational and time management skills.
- Proven ability to build and maintain relationships.
- Ability to work independently and using own initiative.
- CRM experience and knowledge of the care industry - Desirable
- Proven IT skills, including Excel, Word, PowerPoint, and Outlook.
- Full driving license.
- Enhanced DBS.

**Benefits and Incentives**:

- Consistent support, training and development within our organisation
- Employee Assistance Programme
- Outstanding service employee of the year award -£3,000 voucher based award
- Employee of the month award
- Paid Blue Light care on completion of induction
- Medicash
- Wage Stream - financial well-being app
- Cycle to work program
- Long Service award - £200 for 2 years, £400 for 5 years and £600 for 10 years _(all of which include increased annual leave and will be paid by a gift voucher of your choice)_
- Pension Scheme
- Length of Service Holiday Scheme - Awarding up to an additio

  • Relationship and Partnership Coordinator

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Exceptional Care Full time

    About the RoleAt Exceptional Care, we are seeking a highly organized and detail-oriented Relationship and Partnership Coordinator to join our team. This role is responsible for building and maintaining strong relationships with partners, charities, and stakeholders while overseeing the planning and execution of events.Key Responsibilities:Develop and...

  • Relationship and Events Coordinator

    3 weeks ago

    Ormskirk, United Kingdom Exceptional Care Full time

    Job DescriptionRelationship and Events Coordinator Location: Hybrid Reports To: Gillian Ashcroft | LinkedInEmployment Type: Part-TimeThe Relationship and Events Coordinator is responsible for building, nurturing, and managing relationships with partners, charities and other stakeholders, while also overseeing the planning and execution of events. This role...

  • Business Development Associate

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Baltic Apprenticeships Full time

    We are seeking a highly motivated Business Development Associate to join our team at {company}. The ideal candidate will have a proven track record of success in sales and marketing, with a strong ability to build relationships and drive business growth.Develop and execute strategic business plans to drive revenue growth and market expansion.Build and...

  • Business Development Manager

    4 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Full time

    The Business Development Manager in our Hazardous Waste division plays a key role in supporting the hazardous waste transfer station in winning new business in and around our infrastructure.This role requires a high-quality salesperson to work closely with the local depot and regional management team and Head of Sales, to source and implement high-quality...

  • Business Development Manager

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Full time

    Role OverviewThe Business Development Manager in our Hazardous Waste division is responsible for supporting the hazardous waste transfer station in winning new business in and around our infrastructure.Key ResponsibilitiesSourcing and implementing high-quality hazardous waste business wins, driving a significant impact on local depot revenues and...

  • Business Development Manager

    1 month ago

    Ormskirk, Lancashire, United Kingdom Johnston Vere Associates Limited Full time

    Our client, a leading international organisation, specialises in developing innovative supply chain software solutions. They have a strong reputation as a true software company, serving a diverse customer base globally across various industries, including manufacturing, oil & gas, transport, and logistics.Key responsibilities include:Account management and...

  • Business Development Representative

    4 weeks ago

    Ormskirk, Lancashire, United Kingdom Talent Finder Full time

    Unlock Your Earning PotentialWe are seeking a highly motivated and results-driven Sales Person to join our team at Talent Finder. As a Sales Person, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving sales growth.Key Responsibilities:Develop and execute sales strategies to achieve...

  • Sales Business Development Manager

    2 weeks ago

    Ormskirk, Lancashire, United Kingdom Johnston Vere Associates Limited Full time

    We're looking for a talented Sales Business Development Manager to join our team at Johnston Vere Associates Limited. As a key player in our sales team, you will be responsible for driving business growth and expanding our customer base globally.Key Responsibilities:Develop and execute sales strategies to meet business objectivesBuild and maintain strong...

  • Sales Development Manager

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom BT Local Business Full time

    Unlock Your Potential with BT Local BusinessAs a Senior Sales Executive with BT Local Business, you'll play a key role in driving our organisation forward as we celebrate 20 years of business with exciting plans for the future. Join a lively and close-knit team of over 40 colleagues who are testament to our ability to proudly say we have won both 'BT Local...

  • Field Sales Executive

    2 weeks ago

    ormskirk, United Kingdom Biffa Full time

    Competitive salary and excellent OTE potential A quick look at the role.The Business Development Manager in our Hazardous Waste division is key in supporting the hazardous waste transfer station in winning new business in and around the proximity of our infrastructure. As a high quality salesperson you will work closely with the local depot and regional...

  • Highways Project Manager

    4 weeks ago

    Ormskirk, Lancashire, United Kingdom VINCI Construction Full time

    The Senior Project Manager is responsible for the comprehensive management of projects from Launching to Execution. The role ensures projects are performing to the Division's expectations, adhering to company procedures, and provides regular project updates to the Divisional Operations Manager. Key responsibilities include delivering projects safely, on...

  • Field Sales Executive

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Full time

    Competitive salary and excellent OTE potential A quick look at the role. The Business Development Manager in our Hazardous Waste division is key in supporting the hazardous waste transfer station in winning new business in and around the proximity of our infrastructure. As a high quality salesperson you will work closely with the local depot and...

  • Business Development Representative

    4 weeks ago

    Ormskirk, Lancashire, United Kingdom Talent Finder Full time

    Job DescriptionAt Talent Finder, we are seeking a highly motivated Sales Person to join our team. As a Sales Person, you will be responsible for generating new business opportunities and driving sales growth.Key Responsibilities:Identify and pursue new business opportunitiesDevelop and maintain relationships with existing clientsMeet or exceed sales...

  • School Business Support Officer

    5 months ago

    Ormskirk, United Kingdom SHARES Recruitment Full time

    **A Primary School in Ormskirk are looking for part-time School Business Support Officer.** **Job Overview**: We are seeking a highly organised and detail-oriented individual to join our team as a Business Support Officer. As a Business Support Officer, you will play a crucial role in assisting with various administrative tasks and providing support to the...

  • Field Sales Executive

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Full time

    Competitive salary and excellent OTE potential A quick look at the role. The Business Development Manager in our Hazardous Waste division is key in supporting the hazardous waste transfer station in winning new business in and around the proximity of our infrastructure. As a high quality salesperson you will work closely with the local depot and regional...

  • Business Development Manager

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Full time

    Competitive Salary and OTE PotentialThe Business Development Manager in our Hazardous Waste division plays a key role in supporting the hazardous waste transfer station in winning new business.As a high-quality salesperson, you will work closely with the local depot and regional management team to source new opportunities.Key Responsibilities:Develop and...

  • Hazardous Waste Sales Specialist

    2 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Waste Services Full time

    Job SummaryA exciting opportunity has arisen for a highly motivated and experienced Hazardous Waste Sales Specialist to join our team at Biffa Waste Services. As a key member of our sales team, you will be responsible for generating sales leads, identifying new business opportunities, and developing and maintaining relationships with existing customers.Key...

  • Specialist Services Business Development Manager

    2 weeks ago

    Ormskirk, Lancashire, United Kingdom Biffa Full time

    About the RoleWe are seeking a highly skilled Business Development Manager to join our Specialist Services team. The successful candidate will be responsible for identifying and implementing new hazardous waste accounts, working closely with our depot and sales management teams to target new business opportunities.Key ResponsibilitiesDevelop and implement...

  • Senior Operations Manager

    21 hours ago

    Ormskirk, Lancashire, United Kingdom Wates Group Full time

    Key RoleWe are seeking an experienced Senior Operations Manager to lead our Living Space Responsive Maintenance team in the West Lancashire area.This role will focus on delivering projects within the social housing sector, requiring strong experience of working in a similar field.Key responsibilities include managing contracts, leading a team to deliver...

  • Energy Compliance Sales Consultant

    22 hours ago

    Ormskirk, Lancashire, United Kingdom Aspion Full time

    Established in Skelmersdale, Aspion is a leading provider of energy compliance and consultancy services to support businesses in maintaining their properties' energy efficiency and UK regulatory compliance.The position of Sales Executive has become available at our client company. As a key member of the sales team, you will be responsible for accessing...