Customer Service Coordinator

3 days ago


Hemel Hempstead, United Kingdom Tate Full time

**Job Title: Customer Service Coordinator **Salary: £21,000 - £23,000 per annum **Location: Hemel Hempstead (office-based) **Contract: 12 month FTC Maternity Cover **Hours: Monday-Friday, 9am-5.30pm**
- An exciting new opportunity has become available for an experienced Customer Service professional to join a successful, growing organisation in Hemel Hempstead. _This is a fantastic opportunity for an individual to develop on their leadership skills and manage 1 other team member and coordinate daily activities to ensure the smooth running of the Customer Service function._ **The Role**: - Deal with customer returns including faulty or broken goods - Manage 1 other team member with escalations and coordinating daily tasks - Handle after-sales enquiries and repairs - Raise quotes for repair work - Liaise with the warehouse and technical team to coordinate repairs - Handle customer complaints - Send payment requests and invoices to customers - Log all communications via internal system - Arrange courier collections - Handle import and export documentation - Liaise with and chase suppliers to complete work within agreed timescales - Ensure clear communication with the customer at each stage of the process - Resolve issues as quickly and efficiently as possible **Skills/Experience Required**: - Experience within a similar customer service/administrative position - Excellent customer service skills with a professional telephone manner - Proficient IT skills including Microsoft Office, Outlook etc. - Great attention to detail - Able to demonstrate leadership skills

Tate is acting as an Employment Business in relation to this vacancy.



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