Customer Care Coordinator
6 months ago
**What you’ll get**:
- 25 Days Holiday + Bank Holidays
- Up to 10% Company Bonus
- Pension
- Healthcare Cash Plan
- Life Assurance
- Length of Service Awards
- Retail and Days Out Discounts
- Enhanced Family Policies
- Charity Day
- Team & Company Events
**A bit about us**:
We have been leaders in supplying Kitchen and Appliance solutions to the New Build Construction Industry for over 30 years, and we strongly believe this is down to our people. Our teams pride themselves in demonstrating our core values, helpful, ethical and innovative in everything they do; which we feel is the reason for our success and our culture.
Following progression in the team, we are keen to find an individual who will join our Customer Care team and strive for delivering exceptional customer service. You will deliver a professional, consistent and excellent service to our customers by organising remedial works, investigations and exploring defects, whilst keeping the customer up to date with progress at all times.
**What you’ll do**:
- Be accountable for providing customer care management for the assigned customer base, to include training on our bespoke customer care platform.
- Work alongside our customer care department to establish the type of case & investigate the cause so that we can determine the best course of action to resolve & whether the resulting action should be chargeable or not.
- Liaise with homeowners to arrange and schedule work with our Installation Engineers.
- Book in appliance service calls with the respective manufacturer & then update both our internal system & our customer with this information.
- Update live customer care cases to ensure these are being resolved as quickly as possible & use this information to update the respective customer on our progress in handling their issue.
- Ensure any queries or trackers raised from works carried out are investigated and resolved in a timely manner.
- Build & maintain excellent communication and rapport with our customers, including regular reviews with our customers.
**Who you’ll be**:
- Have a strong desire to provide excellent customer service, with empathy and clear communication.
- Ability to retain technical information provided by our Operations experts.
- Excellent attention to detail - high accuracy when proof reading documents & handling quotes to ensure all information is correct.
- Ability to work autonomously with exceptional organisational and time management skills, so to balance the various requirements of the role whilst influencing colleagues to support your projects.
- Adaptable to workload challenges, effectively prioritising & multi-tasking.
- Controlled & professional manner to handle potential challenging conversations.
- Good geographical knowledge would be an advantage.
- Confident IT & office communication skills - Excel / Word / Outlook.
**Our Values**:
Our values are integral to how we operate; it is the reason for our success and our culture. To flourish here, you will naturally display the following DBD values:
**Helpful**: You will go above and beyond to help customers and colleagues. You are passionate about what you do, and your ultimate goal is to provide excellent service.
**Ethical**: Your approach to work and others is built on a foundation of moral principles; you are open, honest and demonstrate respect. You tackle tough issues, honestly and directly whilst maintaining good communication and relationships.
**Innovative**: You challenge the norm and you are not content with OK. You continually seek ways to deliver business improvement and commercial advantage.
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£28,000.00 per year
**Benefits**:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: Hybrid remote in Hemel Hempstead
Reference ID: Customer Care Coordinator
-
Customer Service Coordinator for Care Homes
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Gold Care Homes Full timeAbout Our HomeQueensway House, located in the heart of Hemel Hempstead, is a haven where love and joy come alive. Our residents enjoy a peaceful environment surrounded by extensive grounds, cinematic escapes, and tranquil meditation spots.Job RequirementsWe are seeking a highly skilled Care Professional to join our team as a Customer Service Coordinator. The...
-
Customer Care Coordinator
3 days ago
Hemel Hempstead, United Kingdom TSR Full timeWe are recruiting for a Customer Care Coordinator to join our clients Customer Services department on a full-time and permanent basis. Our client is a high-end Housebuilder and you must have relevant experience within the residential sector to be successful. On a daily basis you will be; - Liaising with sub-contractors - Undertake the Home Quality...
-
Care Coordinator
6 days ago
Hemel Hempstead, United Kingdom Alina Homecare Full timeAlina Homecare are now looking to appoint a Care Coordinator to join our fantastic team operating from our Hemel Branch. We are growing as a business and as a result now have a great opportunity for somebody who is passionate about care who wishes to progress with a genuinely caring company. **Job Role** Reporting to the Registered Manager and working...
-
Care Coordinator
5 days ago
Hemel Hempstead, United Kingdom Alina Homecare Full timeAlina Homecare are now looking to appoint a Care Coordinator to join our fantastic team operating from our Hemel Branch. We are growing as a business and as a result now have a great opportunity for somebody who is passionate about care who wishes to progress with a genuinely caring company. **Job Role** Reporting to the Registered Manager and working...
-
Home Care Coordinator
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Gold Care Homes Full timeAbout UsGold Care Homes is a leading provider of care services in Hemel Hempstead, offering a haven where love and joy come alive. Our residents find serenity in expansive grounds, cinematic escapes, and tranquil meditation spots.Our Ideal Candidate:Will have excellent communication skills, with the ability to provide exceptional customer service.Will be...
-
Domiciliary Care Coordinator
3 days ago
Hemel Hempstead, United Kingdom Brook Street Full time**CALLING ALL CARE COORDINATORS!!!** Do you have experience within a care coordinator role and looking for your next opportunity? If the answer is yes, then we want to hear from YOU! My client is quickly expanding and looking for a Care Coordinator to join their team - they primarily provide support for vulnerable client groups within their own homes and...
-
Customer Service Coordinator
2 days ago
Hemel Hempstead, United Kingdom Tate Full time**Job Title: Customer Service Coordinator **Salary: £21,000 - £23,000 per annum **Location: Hemel Hempstead (office-based) **Contract: 12 month FTC Maternity Cover **Hours: Monday-Friday, 9am-5.30pm** - An exciting new opportunity has become available for an experienced Customer Service professional to join a successful, growing organisation in Hemel...
-
Care Services Coordinator
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Runwood Homes Limited Full timeCare Services CoordinatorWe are seeking a highly motivated individual to join our team as a Care Services Coordinator in Adult Services. The successful candidate will be responsible for mentoring staff and ensuring daily interactions with residents are special moments. Our mission is to deliver personalised care, celebrating the lives of each resident. We...
-
Community Care Coordinator
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Austin Fraser Full time**About the Role:**We are looking for a skilled Community Care Coordinator to join our team. In this dynamic role, you will play a vital part in delivering high-quality care services to individuals and families, empowering them to achieve their full potential.You will work closely with our multidisciplinary team, utilizing your expertise in social care and...
-
Maintenance Coordinator
7 months ago
Hemel Hempstead, United Kingdom Quantum Care Full time**Maintenance Coordinator** **Part Time** **£11.98 to £12.48 plus weekend enhancements** Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We need the right people to join us and provide the best possible care to our residents, offering support, maintaining...
-
Ies Customer Success Coordinator
7 months ago
Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time**Position Summary**: With the introduction of Perform and Premier contracts, the business requires a Customer Success Coordinator to ensure that the services offered by this plan are delivered and coordinated efficiently, while providing our customers with an excellent customer experience. The role will be based in the UK, but the Customer Success...
-
Care Coordinator
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom The Talent Hub Full timeCare CoordinatorEstimated salary: £11,760 per annum.About the Role:Create a tailored programme of activities to meet residents' diverse needs and preferences.Promote resident engagement through collaborative planning and execution of events, outings, and sessions.Maintain accurate digital records of activities, ensuring timely updates and reflection on...
-
Care Coordinator
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom The Talent Hub Full timeAbout The Talent HubWe are seeking a Care Coordinator to join our team at St Paul's Care Centre in Hemel Hempstead. This role involves identifying residents' activity needs and wishes through discussion, assessment, and observation.The successful candidate will have the right to live and work in the UK, be able to work in a team, and possess a caring nature...
-
Care Coordinator
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom The Talent Hub Full timeThe Talent Hub is seeking a compassionate and caring Activities and Wellbeing Coordinator to join our team at St Paul's Care Centre in Hemel Hempstead, Hertfordshire.As a key member of our care team, you will play a vital role in identifying residents' activity needs and wishes, producing a varied programme based on these findings, and exploring the most...
-
Care Home Administrator
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Gold Care Homes Full timeAbout Our RoleWe are seeking a dedicated and organised individual to join our team as a Care Home Administrator at Gold Care Homes. This exciting opportunity will see you provide exceptional customer service, manage administrative tasks, and support the Home Manager in delivering corporate objectives.Key Responsibilities:Provide excellent customer service...
-
Activities Coordinator
7 months ago
Hemel Hempstead, United Kingdom Gold Care Homes Full timeENHANCED PAY RATES! Queensway House is a care home registered to provide accommodation and nursing care for up to 80 residents. Located in Hemel Hempstead, Queensway is located near to shopping centres as well as major transport hubs. Each one of our residents enjoys unique, personalised care, designed to make their stay with us as enjoyable and fulfilling...
-
Activities Coordinator
7 days ago
Hemel Hempstead, United Kingdom Gold Care Homes Full timeQueensway House is a care home registered to provide accommodation and nursing care for up to 80 residents. Located in Hemel Hempstead, Queensway is located near to shopping centres as well as major transport hubs. Each one of our residents enjoys unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible. **What...
-
Equine Veterinary Care Coordinator
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom VC Evidensia UK Full time**About the Role**We are seeking a skilled and compassionate Equine Veterinary Care Coordinator to join our dynamic team at VC Evidensia UK.This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and care to our patients and clients.The successful candidate will be responsible for providing administrative...
-
Care and Support Professional
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Gold Care Homes Full timeWelcome to Queensway House, a renowned care home in Hemel Hempstead offering a warm and welcoming environment for our residents.We're looking for a dedicated Care and Support Professional to join our team, who shares our passion for delivering high-quality care and making a real difference in people's lives.Developing and implementing individualised care...
-
Customer Service Assistant
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Gold Care Homes Full timeAbout Our OpportunityWe are seeking a skilled and dedicated individual to join our team as a Customer Service Assistant - Residential at Gold Care Homes. This exciting opportunity will see you provide exceptional customer service, manage administrative tasks, and support the Home Manager in delivering corporate objectives.Key Responsibilities:Provide...