Care Home Administrator
21 hours ago
We are seeking a dedicated and organised individual to join our team as a Care Home Administrator at Gold Care Homes. This exciting opportunity will see you provide exceptional customer service, manage administrative tasks, and support the Home Manager in delivering corporate objectives.
Key Responsibilities:
- Provide excellent customer service through general reception duties, taking calls, transferring to departments, and greeting visitors.
- Assist with correspondence, telephone enquiries, and reception duties, as well as preparation of timesheets and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
- Offer accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure corporate standards are met, maintaining confidentiality at all times.
- Support the Home Manager and Deputy Manager in delivering corporate/strategic objectives and administration tasks, including diary management, preparation, and coordination of meetings.
- Celebrate the diversity of our team by coordinating the duty rota and liaising with Bank and Agency staff when required.
- Maintain records of all relevant residents' documentation, including financial contracts, monthly invoice requests and payments, pocket money cash records, and sundry invoices.
- Build strong relationships with clients (or next of kin) by providing all financial invoicing and information, liaising where necessary to resolve queries and corrections, and following up on unpaid invoices.
- Ensure seamless operations by processing Social Services Assessment forms, invoicing, and liaising with Social Services' Finance department, chasing late payments.
- Stay organised by preparing and submitting data relating to petty cash and wages totals monthly.
- Oversee supplier relations by matching supplier invoices/delivery notes, obtaining authorisation to pay, and referring to home manager where problems exist.
- Demonstrate excellent communication skills by providing an efficient telephone and reception service to the general public and relatives/visitors.
- Maintain confidentiality at all times and attend training courses and sessions as required.
Benefits and Salary:
- A competitive salary of £24,000 per annum.
- An Employee Assistance Programme for your wellbeing.
- Perkbox offering discounts and rewards.
- Employee of the Month recognition for outstanding contributions.
- Long-term service awards for dedication and loyalty.
- A Blue Light Card for exclusive benefits.
- Ongoing Professional Development opportunities to enhance your skills.
- A Refer a Friend programme for rewarding referrals.
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