Referrals Hub Clinical Specialist

7 months ago

Romford, United Kingdom Saint Francis Hospice Full time

**JOB SUMMARY**: Main Purpose: The post holder is responsible and accountable within the Referrals Hub and will: Promote and monitor safe and effective practice. Enhance the service user experience. Provide effective leadership to Referrals Assistant and Referrals & Admissions Coordinators Contribute to the delivery of the organisations objectives and strategy. The Referrals Hub Clinical specialist will work pro-actively across all services areas within Saint Francis Hospice (SFH) ensuring that all processes are in place for an individuals referral to SFH Services and that access to services is appropriate and in real time.

The post holder will work closely with Community Services, Ward, Therapies /Individual & Family Support Services, OrangeLine & Pemberton Place staff ensuring that all are informed and working in collaboration for the best outcome for the referred service user. Main Duties: Champion the Hospice values to provide effective clinical and professional leadership in conjunction with Referrals Hub Manager for the whole team within the Referrals Hub to address the needs of individuals, their families and carers. To promote multi-professional working. To work leading on incoming referrals to the referral's hub providing high standards of clinical triage/assessment & specialist palliative care, advice and support to individuals, relatives and carers, being a role model to other members of the team & signposting referrals for other services as appropriate.

To be responsible for the leadership and day to day support of staff who work within the Referrals Hub, to facilitate their professional development, nursing practice and ensure the highest possible standard of care. Lead on the day-to-day incoming referrals in close consultation with the referral's hub team, SCCS team leaders and wider teams throughout SFH as well as external referrers. To work collaboratively with the primary care team to provide high quality specialist support, advice and symptom control to individuals with specialist complex palliative care needs and their carers in their primary care setting. To support the SCCS Managers /Head of Community Services in monitoring and maintaining quality nursing practice in accordance with national and local standards/guidelines.

Lead on Referral Hub developments and respond to all Referral Hub objectives and service delivery goals and opportunities, in line with Hospice strategy. To be able to work flexibly across a 7-day service as indicated by service need and demand as the referral hub further develops in line with strategic direction. Leadership and Operational Management To lead and deputize an effective, innovative team. To identify opportunities for service development in liaison with the SCCS Managers & Head of Community Services To attend internal and external Multidisciplinary Teams for liaison of potential admissions and discharges back to services.

To ensure relevant parties are kept informed regarding the complex management of referrals. To actively monitor key performance indicators regarding referrals for SFH ensuring compliance and reporting any variances to Head of Community Services. To ensure that the Referrals Hub is always staffed safely according to need and within allocated resources with accountability for the duty rota in line with SCCS to ensure consistency. To be responsible for Referrals HR activity including involvement in recruitment and selection of staff, orientation and induction of new staff as appropriate To contribute towards budget setting process and where appropriate manage a delegated budget ensuring this is maintained as allocated.

Supervision and co-ordination of Referrals Hub team To undertake delegated duties from the Referrals Hub Manager / Head of Community Services in relation to nursing and clinical issues. To co-ordinate/monitor the appraisal system and undertake staff appraisals if requested with support from Referrals Hub Manager Contribute to reports as required for internal use and for external use regarding referral demand and outcomes. Ensure and oversee Referral Hub service compliance with all Health and Safety requirements. Contribute to local, regional and national forums for specialist palliative care services as a Referrals Hub representative.

Develop and maintain working relationships with other Local Hospices, Acute Trusts, Primary Care, Community Services and Local Authority Services to ensure joint service planning as appropriate. To ensure that the Referrals Hub provides an excellent learning environment for staff and those on placement and ensure that knowledge is shared. To promote the development of Referrals Hub nursing and administrative support through reflective practice and ensure other support mechanisms are in place. To work alongside the Practice Development Team to identify and meet the development needs of staff, through induction, orientation, appraisal and learning/support following incident.

To participate

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