Service Administrator
6 months ago
**About Us**
Mouldex Ltd is a family run business, located in the Southwest, but operate throughout the UK. We are enthusiastic about Mould, condensation and Radon control. We are looking to recruit a diligent, reliable, motivated individual to join our expanding team.
**Purpose of the role**
Goal of the service administrator role is to keep the Mouldex works calendar of site surveys and engineers’ jobs booked up and up to date at all times. The aim is to get all works booked and completed by matching the best fit field engineers to the site & work required by customers. At all times you must keep customers and field operatives fully informed and supported.
**Expectations of the employee**
As service administrator you will be busy and multi-tasking which requires you to be focussed and have good eye for detail. You are the first point of contact both for customers and for the Mouldex field team. It is your task to ensure all enquiries are dealt with professionally and friendly with a focus on filling slots in the field service works calendar. You will deal with any queries related to these tasks on a daily basis with a view to help get jobs scheduled and completed timely and completely.
You will be working as part of a team of service administrators and therefore be expected to be a true team player, helping out where necessary and freely sharing information.
You will need to have some understanding of what is involved in administering a typical field service job in private properties including the various types of communication with customers, engineers, residents, warehouse staff and others.
You should be confident when phoning a resident to make an appointment to solve a problem they have reported.
It is expected for you to either have experience of working with job planning software systems or be a proven quick learner in use of business software.
Knowledge of mould, condensation and ventilation is not a requirement when taking on this role, but a general understanding of these topics is requested as is a desire to gain knowledge which can be used within the role.
**Tasks & Responsibilities**
- Making and reconfirming appointments for surveys, installations and service jobs primarily by phone.
- Create quotations on Joblogic based on survey reports.
- Process works jobs on Joblogic.
- Managing field service diary on Joblogic.
- Prepare completed jobs for invoicing ensuring all information regarding the works including images and relevant forms are all logged on the job.
- Updating reporting spreadsheets and customer portals.
- General administration tasks.
- Build friendly working relationships with field operatives, customers and colleagues.
- Report problems, complaints, ideas for improvement to your team leader.
**Requirement level of essential & desired skills**
Excellent telephone skills _- (Intermediate) - Required_
Good communication skills verbal and non-verbal - _(Intermediate)
- Required_
Dealing with problems and handling objections - _(Intermediate) - Required_
Good geographical knowledge of England & Wales _- (Intermediate) - Required_
Route planning skills - _(Intermediate) - Desired_
Experience working in an office environment _- (3+ Months Experience) - Required_
Experience working in a field engineer led business
- (_3+ Months Experience) - Desired_
English literacy - (_GCSE or Equivalent) - Desired_
**Job Types**: Full-time, Temporary contract, Temp to perm
**Salary**: £21,700.00 per year
**Benefits**:
- Company events
- Company pension
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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