Customer Service Advisor
3 days ago
**Collections Advisor**
**Feel like being part of**
Based in our dynamic, central Cardiff office, you can expect a friendly and flexible culture, synonymous with our proposition to our Customers. There's no doubt that this is busy role and you'll be working hard. In turn, we play hard. We enjoy a host ofregular social events, such as quizzes, team breakfasts, and there's an annual awards ceremony too
**What would your day look like?**
- Notably having challenging conversations with our customers, you'll be the first port of call for those in financial difficulty
- Negotiating with our customers who are in arrears for repayment of balances and finding alternative resolutions
- Using your initiative to recommend the best course of action after internal procedures have been exhausted
- Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times
- Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and often complex situations
**What can you expect of us?**
- A thorough, structured training programme, giving you all the tools you need before joining your team
- A clear progression path from day one with the ability to work towards becoming a Specialist Collector, putting you in good stead for future opportunities within the department
- An industry leading 30 days holiday
- Pension contribution up to 10%
- Private medial care
- Life insurance
- And lots of other perks, I'm sure you can't wait to find out once you join us
**What do we expect of you?**
- Resilience
- Empathy
- Problem solving
- Communication
- Organisation
**Still curious?**
Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability,gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.
**#backingyoutobringyourbest**
**Aldermore is an equal opportunities employer.**
We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
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