Customer Service Advisor
3 days ago
The role of Customer Service Advisor will be working in a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls from existing customers and preforming administrative activities. Please note you will notbe making any cold calls or required to cross or up sell any products at any time.
This is a great opportunity to expand your knowledge of the financial services sector, and further your customer services experience with the possibility of further progression, within a welcoming team. Equipment and full paid training will be provided.
**As a Customer Service Advisor, you will**:
- Manage inbound calls to discuss any question or queries they may have relating to their account.
- Spotting potential complex queries / complaints and handing off to other members of the team.
- Provide a clear and efficient response within company guidelines and always putting the customer first.
- Updating the client database with all key information required from the call.
- Working to client and regulatory policies and procedures at all times.
- Handling up to 20 - 25 calls a day.
**To be a successful Customer Service Advisor you will have the following skills and experience**:
- Excellent communication skills, to include fluent English both written and verbal.
- Numerate, analytical with excellent IT systems orientation.
- Strong ability with Word and Excel.
- Extremely professional, well presented and motivated with a strong work ethic.
- Flexible and dedicated with the desire to succeed at all costs.
- This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some customer service experience.
- Must be able to travel to Cardiff occasionally.
- Required to complete a Criminal Records Bureau check for this project.
- Required to undertake a full credit check report.
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