Customer Service Advisor

3 days ago


Cardiff, United Kingdom Blue Arrow Full time

Role: Customer Advisor
Location: Cardiff (CF10)

**Salary**: £10.63 per hour + Overtime

Contract: - minimum 6 months with good opportunity to be extended
Hours: Full time, 35 hours per week. Monday to Friday, 9am to 5pm.

If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.

What will you be doing?
- You will be dealing with a range of demanding customer enquiries, ensuring that your customer fully understands the information being given to them.
- You will be act as a point of contact to less experienced colleagues to provide them with information and support as required, checking their work when necessary.
- Work effectively with your team to ensuring that everyone's work is completed efficiently and effectively.
- You might also find yourself giving information and promoting other products and services that you think might benefit the customer
- You will also try and encourage customers to be as self-sufficient as possible by using the self-service platforms so that it keeps the phones available for other queries that can't be done through self-service.
- Through regular training you will be kept up to date with products and services available, this could also lead to further development opportunities.
- Building relationships will be a key part of the role, when speaking with the customers, you will want to get to know them and understand their situation

General Skills/Experience:

- Previous call centre experience is required.
- Excellent communication - oral and written.
- Continuous improvement mind set.
- IT proficient
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Excellent team working skills.
- Clear credit history & clear criminal record


  • Customer Advisor

    3 weeks ago


    Cardiff, United Kingdom Blue Arrow Customer Success Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid.Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid).Some flexibility maybe required to work until 17:15.Start date:...


  • Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...


  • Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    **Customer Service Advisor** Yolk Recruitment are excited to be working with global Health care Solutions provider, to find a confident and driven Customer Service Advisor to join their team in Cardiff. They have 90 years in business and operate in 32 different countries and territories with the ideal of "doing well by doing good". They are a highly...


  • Cardiff, United Kingdom Hmrc Full time

    Would you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Submit your CV and any additional required information after you have read this description by clicking on the application button.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to...


  • Cardiff, United Kingdom Sequence HQ Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Cardiff**.** As a Customer Service Advisor you will provide** property management **and **tenancyadministration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...


  • Cardiff, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what...


  • Cardiff, United Kingdom Candidate Source Ltd Full time

    The role of Customer Service Advisor will be working in a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls from existing customers and preforming administrative activities. Please note you will notbe making any cold calls or required to cross or up sell any products at any time. This is a great...


  • Cardiff, United Kingdom Red Recruitment Full time

    Package and Benefits of a Customer Service Advisor: - **Salary**: £20,099 per annum + annual bonus - **Location**: Cardiff - **Contract**: Permanent, full-time - **Hours**: Monday - Saturday, 8.00am - 6.00pm and 1 in every 4 Saturdays, 9.00am - 1.00pm - Hybrid working after 6-month probation (2 days office, 3 days home!) - Enhanced employer pension...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...


  • Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...


  • Cardiff, United Kingdom HMRC Careers Full time

    Would you be proud to deliver excellent customer service? HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...


  • Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? Do you have experience dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Service Advisor working with our large...


  • Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...


  • Cardiff, United Kingdom White Dove Garages Ltd Full time

    **Join Our Team as a Service Advisor!** **Are you passionate about delivering exceptional customer service?** If yes, White Dove Motor Group wants you! We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between...


  • Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for **Customer Service **and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? If you are look no further, we have a great opportunity for you as a **Customer Service Advisor** working with our large national company based in **Cardiff.** You'll be the...


  • Cardiff, United Kingdom Hmrc Full time

    Would you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...


  • Cardiff, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...


  • Cardiff, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** This role is to provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. Reporting to the Care Centre Manager, this role is to ensure all customers orders are processed...


  • Cardiff, United Kingdom Lloyd Recruitment Limited Full time

    Customer Service Advisor Check out the role overview below If you are confident you have got the right skills and experience, apply today.Do you have a min of 6 months experience of working in an inbound call centre?Would you be happy handling inbound calls as well as live chat and website enquiries?Are you keen to join a friendly, social and positive...