Customer Service Advisor
3 months ago
**Join Our Team as a Service Advisor**
**Are you passionate about delivering exceptional customer service?**
If yes, White Dove Motor Group wants you
We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between them and our skilled technicians.
**Your Key Responsibilities**
- Warmly greet and assist customers
- Listen attentively to their requests and concerns
- Schedule appointments efficiently
- Provide accurate cost estimates
- Conduct thorough inspections
You will play a crucial role in understanding vehicle issues, setting repair timelines, and clearly communicating these details to our technicians, ensuring a seamless customer experience.
**What You'll Achieve**
- **Maximize Service Profitability**: Utilize professional sales techniques to boost profits.
- **Customer Awareness**: Inform customers about all our services.
- **Customer Satisfaction**: Deliver unparalleled care and satisfaction.
- **Administrative Excellence**: Maintain high standards in departmental administration.
- **Process Efficiency**: Help us achieve industry-leading process efficiency.
- **Support Service Desk**: Handle incoming phone enquiries.
- **Clear Communication**: Explain costs to customers clearly.
- **Schedule Management**: Agree on arrival and collection times.
- **Daily Operations**: Assist the service manager in daily operations.
- **Customer Retention**: Build lasting relationships with our customers.
**Working Hours**
- **Monday to Friday**: 8:00 AM - 5:30 PM
- **Every Third Saturday**: 8:30 AM - 1:00 PM (on rotation)
- **Lunch Break**: 60 minutes daily
**Perks and Benefits**
- Discounted servicing
- Company pension scheme
- Manufacturer training
- Preferential rates on vehicle purchases
- Loyalty holiday bonus scheme
**What We’re Looking For**
- Full driving license
- Experience as a franchise service advisor (minimum 1 year)
- VAG experience is a bonus, but not required (VAG Accreditation looked upon favourably)
- Familiarity with Kerridge/ADP/Keyloop is a plus
**Compensation**
- **Salary**: £26,500.00 - £30,000.00 per year, with up to £5,000 additional OTE
- **Supplemental Pay**: Bonus scheme
- **Experience**: Main dealer experience (minimum 1 year required)
**Location**
- **Cardiff CF11 8WD**: Must be able to reliably commute or plan to relocate before starting
Join us at White Dove Motor Group and take your career to the next level by providing top-notch service in a dynamic and supportive environment
Pay: £26,500.00-£35,000.00 per year
Supplemental pay types:
- Bonus scheme
**Experience**:
- Main dealer: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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