Customer Service Advisor
6 months ago
**Join Our Team as a Service Advisor**
**Are you passionate about delivering exceptional customer service?**
If yes, White Dove Motor Group wants you
We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between them and our skilled technicians.
**Your Key Responsibilities**
- Warmly greet and assist customers
- Listen attentively to their requests and concerns
- Schedule appointments efficiently
- Provide accurate cost estimates
- Conduct thorough inspections
You will play a crucial role in understanding vehicle issues, setting repair timelines, and clearly communicating these details to our technicians, ensuring a seamless customer experience.
**What You'll Achieve**
- **Maximize Service Profitability**: Utilize professional sales techniques to boost profits.
- **Customer Awareness**: Inform customers about all our services.
- **Customer Satisfaction**: Deliver unparalleled care and satisfaction.
- **Administrative Excellence**: Maintain high standards in departmental administration.
- **Process Efficiency**: Help us achieve industry-leading process efficiency.
- **Support Service Desk**: Handle incoming phone enquiries.
- **Clear Communication**: Explain costs to customers clearly.
- **Schedule Management**: Agree on arrival and collection times.
- **Daily Operations**: Assist the service manager in daily operations.
- **Customer Retention**: Build lasting relationships with our customers.
**Working Hours**
- **Monday to Friday**: 8:00 AM - 5:30 PM
- **Every Third Saturday**: 8:30 AM - 1:00 PM (on rotation)
- **Lunch Break**: 60 minutes daily
**Perks and Benefits**
- Discounted servicing
- Company pension scheme
- Manufacturer training
- Preferential rates on vehicle purchases
- Loyalty holiday bonus scheme
**What We’re Looking For**
- Full driving license
- Experience as a franchise service advisor (minimum 1 year)
- VAG experience is a bonus, but not required (VAG Accreditation looked upon favourably)
- Familiarity with Kerridge/ADP/Keyloop is a plus
**Compensation**
- **Salary**: £26,500.00 - £30,000.00 per year, with up to £5,000 additional OTE
- **Supplemental Pay**: Bonus scheme
- **Experience**: Main dealer experience (minimum 1 year required)
**Location**
- **Cardiff CF11 8WD**: Must be able to reliably commute or plan to relocate before starting
Join us at White Dove Motor Group and take your career to the next level by providing top-notch service in a dynamic and supportive environment
Pay: £26,500.00-£35,000.00 per year
Supplemental pay types:
- Bonus scheme
**Experience**:
- Main dealer: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
-
Customer Advisor
2 weeks ago
Cardiff, United Kingdom Blue Arrow Customer Success Hub Full timePosition: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid.Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid).Some flexibility maybe required to work until 17:15.Start date:...
-
Customer Services Advisor
4 weeks ago
Cardiff, United Kingdom Hmrc Full timeWould you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Pertemps Network Group Full time**Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...
-
Customer Services Advisor
3 weeks ago
Cardiff, United Kingdom Hmrc Full timeWould you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Submit your CV and any additional required information after you have read this description by clicking on the application button.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Tate Recruitment Limited Full time**Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Jomo People Ltd Full timeWe’re looking for experienced contact centre customer service advisors, based in south Wales, who are open to working on a fully remote basis from home for this brand-new opportunity to Cardiff. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Jomo People Ltd Full timeWe’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Yolk Recruitment Full time**Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Liberty Full timeLiberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...
-
Customer Services Advisor
3 weeks ago
Cardiff, United Kingdom HMRC Careers Full timeWould you be proud to deliver excellent customer service? HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Wild Recruitment Agency Full timeDo you have a passion for customer service and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? Do you have experience dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Service Advisor working with our large...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Barclays Full time**Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...
-
Customer Service Advisor
7 months ago
Cardiff, United Kingdom Wild Recruitment Agency Full timeDo you have a passion for **Customer Service **and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? If you are look no further, we have a great opportunity for you as a **Customer Service Advisor** working with our large national company based in **Cardiff.** You'll be the...
-
Customer Service Advisor
4 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeAdmiral Group Plc is seeking a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for resolving customer complaints and providing excellent customer service.We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also receive 33 days holiday (including bank...
-
Customer Services Advisor
3 weeks ago
Cardiff, United Kingdom Hmrc Full timeWould you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...
-
Customer Services Advisor
4 weeks ago
Cardiff / Caerdydd, United Kingdom HMRC Full timeWould you be proud to deliver excellent customer service? HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...
-
Customer Services Advisor
4 weeks ago
Cardiff / Caerdydd, United Kingdom HMRC Full timeWould you be proud to deliver excellent customer service? HMRC is seeking a dedicated Customer Service Advisor to join our team.Make your application after reading the following skill and qualification requirements for this position.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best...
-
Customer Service Advisor
2 weeks ago
Cardiff, United Kingdom Lloyd Recruitment Limited Full timeCustomer Service Advisor Check out the role overview below If you are confident you have got the right skills and experience, apply today.Do you have a min of 6 months experience of working in an inbound call centre?Would you be happy handling inbound calls as well as live chat and website enquiries?Are you keen to join a friendly, social and positive...
-
Customer Service Advisor
6 months ago
Cardiff, United Kingdom Evans halshaw Vauxhall Full time**Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...