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Customer Service Advisor

7 months ago

Cardiff, United Kingdom Jomo People Ltd Full time

We’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity.

You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The company values embrace honesty, flexibility, passion, respect and innovation and they are looking for like-minded individuals who truly put the “heart and soul” into their everyday customer interactions.

The company has a fantastic culture, offer great flexibility, a wealth of employee perks & benefits (including free food) and genuine opportunities for personal development and career progression.

Here’s some more about the role:
Position: Customer Service Advisor

**Salary**: up to £24,000 pa

Location: Home Working (advisors should be based in Cardiff and the surrounding areas of Wales)

Hours: 40 hours per week, shifts between 8am and 7pm, Monday to Friday with 1 in 4 Saturdays, 9am to 1pm (time off in lieu in return)

Contract: Permanent

Start Date: ASAP

Benefits: 23 days holiday + UK bank holidays, Life assurance, Private health care for you and dependents, Westfield Health rewards - vouchers and discounts for shopping, Employee Assistance Programme, including GP Line, cashback for treatments, advice line, Season ticket loan, Rental deposit loan, Annual leave purchase scheme, access to discounted personal insurance, free food vouchers, team incentives and rewards, annual “away day” social events and much more

So what will the role be doing?
- Answering high volumes of calls (up to 100 calls per day) in a busy inbound customer contact centre
- Ensuring excellent customer service to a range of customers
- Working within a KPI and quality driven environment
- Supporting your colleagues and team members
- Liaising with other areas of the business to ensure the best level of customer service

What experience do you need to have to be successful in this customer service advisor role?
- Previous telephone based, contact centre customer service experience (ESSENTIAL)
- A real team player, always willing to support your colleagues
- Someone who understands what it’s like to work to contact centre KPIs and strives to go above and beyond for the customer to meet personal and company quality targets
- Demonstrates resilience within a customer focussed contact centre role

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Health & wellbeing programme
- Life insurance
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- contact centre customer service: 1 year (required)

Work Location: In person