Global Digital Document Services Controls
6 months ago
**JOB DESCRIPTION**
Join our Digital Documentation Services (DDS) Operations team where you will have the opportunity to develop and manage the life-cycle management all JPM businesses client documentation & data and be a key leader in the transformational agenda focused on our Markets & Securities Services business, This senior role offers a chance to contribute to the growth and development of a critical operations team and be part of a rewarding and dynamic work environment.
Digital Documentation Services Operations is part of the Digital Platform & Services team, responsible for assessing emerging trends, technologies, electronic platforms, potential partnerships, and for building digital products - that could transform the way we, and our clients, do business.
**Job Summary**
As a seasoned and driven Director level specialist you will have experience and expertise in Client onboarding and servicing. You will also lead the transformation of our operations support for our Markets & Securities Services business.
**Responsibilities**:
- Own the Day to day regulatory & control operational oversight including AP & Issues across functions & LoBs, IAS Charters, ERMA, SOX Test, training etc.
- Partner with Controls team to drive initiatives to strengthen control environment across lines of business
- Partner with Securities Services & Markets Client Onboarding/Transition management functions, Customer Services and Operations in the development of long-term and immediate operational plans, including strategic goals for operational efficiency and increased productivity
- You will play a critical role in leading the digital and documentation services operational strategy.
- You will develop & implement strategies to oversee operational delivery, systems and processes to ensure an effective control environment is in place across the DDS Operations organization with clear ownership for execution for any exceptions, actions plans, exams etc
- Build and manage a portfolio of transformative projects to deliver reduced risk, increased efficiency with a forward (medium to long term) outcomes view
- You will build a good sphere of influence with the functional partners & Global Line of Business heads to deliver enhancements to product, service, technology and controls.
- You will actively partner within Markets, Security Services operations and work to embed any new initiatives, whilst creating a culture of idea creation and sharing.
- You will continuously improve Customer Satisfaction Scores, KPIs and KRIs to meet the needs of clients, stakeholders, and partners seamlessly across LOBs and all J.P. Morgan products.
- Build a transformative thinking culture to reduce risk, increase efficiency with a forward (medium to long term) outcomes view
**Required qualifications, capabilities and skills**
- You will have significant experience in Financial Services Client Onboarding with extensive exposure to Customer Service within Securities Services & Markets
- You will possess established experience leading large scale transformation, including automation of processes and operational techniques.
- You will have extensive expertise in planning and managing broad ranging operational processes which have realised optimum efficiency, productivity and controls.
- You will possess demonstrated skills in integrating and transforming large operations environments and be highly organized with strong program and management skills
- You will have knowledge of multiple operational functions and principles, including KYC/AML, Transaction banking Customer Service, Transaction banking documentation & product onboarding
- You will have acquired deep understanding of technology tools from a strategic tech, transformative optic & process optimization perspective in Operations.
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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