Client Service

4 months ago

Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

Are you looking to become a valuable member of a global team? Join us in Markets Transition Management Team which operates globally with teams supporting clients and Corporate Investment Banking Markets Sales in US, EMEA and APAC.

As a Client Service - Senior Associate within the Markets Transition team, you will have the privilege of working intimately with Corporate & Investment Bank Markets Sales, clients, and internal collaborators. Your role will be crucial in integrating clients to trade Markets products. Our goal is to provide an outstanding client experience that is in line with the needs and objectives of the client, Corporate & Investment Bank Markets Sales, and Digital Client Service organizations. This role presents you with the opportunity to significantly influence our client's experience.

**Job responsibilities**
- Fields and tracks requests, relays requirements and coordinates with Ref Data, KYC, Accounts, Credit, Legal and Operations teams to ensure client is onboarded seamlessly and ready to trade within targeted timeframe
- Provides each client an excellent onboarding experience while working in a fast paced, multi-asset class, multi-partner, evolving environment while adhering to controls and transparency requirements
- Builds strong relationships with internal partners, e.g. Sales, Ref Data, KYC, Accounts, Credit, Legal and Operations teams to establish transparent, controlled and efficient environment
- Works with technology, data and partner teams to continually improve platforms, automation and client metrics to facilitate achievement of “best in class” onboarding service

**Required qualifications, capabilities, and skills**
- Experience in client facing role within onboarding or relevant business partner groups
- Knowledge of Markets products, industry landscape, platforms and core controls
- Strong client management and communication skills
- Excellent project management, organizational, and time management skills
- Results-focused, ability to manage high volume of requests in dynamic operating environment
- Ability to navigate diverse process flows and data sets and drive process enhancements
- Experience designing technology enhancements and use of business analytic/automation tools
- Strong analytical and communication skill

**Preferred qualifications, capabilities, and skills**
- Business Analytics experience and/or proficiency with data management tools preferred, e.g. Python, Alteryx, Tableau, Qlikview

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Client Services Liaison

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Exponential-e Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.Key Responsibilities:Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.Manage key service reports, including monthly service reviews,...

  • Client Services Liaison

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Exponential-e Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.Key Responsibilities:Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.Manage key service reports, including monthly service reviews,...

  • Client Services Liaison

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Exponential-e Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.Key Responsibilities:Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.Manage key service reports, including monthly service reviews,...

  • Client Service Associate

    3 months ago

    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking to grow your career in Investment Middle Office Services? Then join our team! As a Client Service Associate in the Asset Servicing team, you will act as interface directly between the client and the wider corporate actions and income functional teams, providing query/issue resolution and enabling the smooth processing of...

  • Client Service

    3 months ago

    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Your role as the Service Delivery Lead for Europe, Middle East and Africa of Client Service and Implementations is critical to the successful delivery of the target operating model at one of the world's most iconic financial institutions. As an Client Service & Implementations - Service Delivery Lead - Vice President in Payments for...

  • Client Service

    3 months ago

    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking to become a valuable member of a global team? Join us in Markets Transition Management Teamwhich operates globally with teams supporting clients and CIB Markets Sales in US, EMEA and APAC. As a Client Service - Senior associate in the Markets Transition, you will closely with Corporate & Investment Bank Markets Sales,...

  • Client Support Services Ambassador

    3 months ago

    Canary Wharf, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Client Support Services Ambassador to work as part of a team at this leading audit and accounting firm, delivering award winning service to our clients and their guests. Offering a one-stop-shop service from reservation through to client journey experience. This is a Permanent Full Time role, 40 hours per week, Monday...

  • Client Services Administrator

    3 months ago

    Canary Wharf, United Kingdom Nuffield Health Full time

    **Canary Wharf (Morgan Stanley) | Corporate Fitness and Wellbeing | Permanent | Full time | Monday - Friday | 40 hours per week** **£24,856 per annum + quarterly performance bonus** **No Weekend or Bank Holiday Work** It is now easier than ever to find out about job opportunities across Nuffield Health. Whatever you do, we want to give you every...

  • Client Services Operations Coordinator

    1 month ago

    Canary Wharf, Greater London, United Kingdom Queen Mary University of London Full time

    Position Overview The Client Services Operations Coordinator is an integral member of the Content and Operations Team, tasked with delivering essential services to students and recent graduates. This role involves addressing inquiries through various channels, ensuring that individuals are directed to the most suitable service or information source, and...

  • Client Services and Operations Coordinator

    1 week ago

    Canary Wharf, Greater London, United Kingdom Queen Mary University of London Full time

    About the RoleThe Client Services and Operations Coordinator will play a key role in providing frontline services to students and recent graduates. This involves responding to queries, signposting enquiries to the most appropriate service or information resource, and booking appointments as needed.The postholder will also be responsible for departmental...

  • Client Services and Operations Coordinator

    1 week ago

    Canary Wharf, Greater London, United Kingdom Queen Mary University of London Full time

    About the RoleThe Client Services and Operations Coordinator will play a key role in providing frontline services to students and recent graduates. This involves responding to queries, signposting enquiries to the most appropriate service or information resource, and booking appointments as needed.The postholder will also be responsible for departmental...

  • Digital Markets

    4 months ago

    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Become a part of our forward-thinking front office team as a Technical Client Service Specialist, where excellence drives our approach. Job summary The support will involve both technical and business-related issues, so you will be expected to work and communicate effectively with both technical resources (DBA, developers) as well as...

  • Client Support Specialist

    1 month ago

    Canary Wharf, Greater London, United Kingdom Elite Employment Full time £28,000

    Position Overview:We are seeking dedicated Hebrew-speaking Client Support Specialists to enhance our team at Elite Employment. This role is essential in providing exceptional service to our clients in the airline sector.Key Responsibilities:As a Client Support Specialist, you will play a crucial role in assisting clients with their travel needs, including...

  • Investor Client Management

    5 months ago

    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This is exciting opportunity for career growth for experienced individuals in managing strategic relationships! As an Investor Client Management - Operations Relationship Manager in Investor Client Management (ICM) team, you will be responsible for building relationships with specific clients and identifying support, growth, and...

  • Global Equities

    3 months ago

    Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Explore the opportunity to join one of the leading European electronic coverage teams on the street. The role requires a disciplined approach to servicing clients, delivering content, and leveraging our partners across the franchise. We are looking for a strong work ethic, effective communicator and a team player. Job summary As an...

  • Weekend Security Officer

    1 week ago

    Canary Wharf, United Kingdom Staffline Full time

    About the RoleWe are seeking a highly skilled and experienced Security Officer to join our team at a prestigious industrial client in Islington. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' staff, buildings, and assets.Key ResponsibilitiesEnsure the safety and security of our clients' staff, buildings,...

  • Weekend Security Officer

    1 week ago

    Canary Wharf, United Kingdom Staffline Full time

    About the RoleWe are seeking a highly skilled and experienced Security Officer to join our team at a prestigious industrial client in Islington. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' staff, buildings, and assets.Key ResponsibilitiesEnsure the safety and security of our clients' staff, buildings,...

  • Day Shift Engineer

    2 months ago

    Canary Wharf, United Kingdom Invictus Group Full time

    Day Shift Engineer – Client Side Our Client is looking for a Multiskilled Maintenance engineer to work in a large commercial building in Canary wharf. You will be working for one of the most well known Property companies known for their training and generous benefits package including bonus, private healthcare generous pension. On offer is a salary of up...

  • Day Shift Engineer – Client Side

    4 weeks ago

    Canary Wharf, United Kingdom Invictus Group Full time

    Day Shift Engineer – Client SideOur Client is looking for a Multiskilled Maintenance engineer to work in a large commercial building in Canary wharf. You will be working for one of the most well known Property companies known for their training and generous benefits package including bonus, private healthcare generous pension. On offer is a salary of up to...

  • Support Services Officer

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and dedicated individual to join our team as a Casual Support Officer. As a key member of our support services team, you will play a vital role in providing care and support to our clients, enabling them to make informed decisions about their lives and increase their sense of wellbeing.Key...