Digital Markets

6 months ago

Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Become a part of our forward-thinking front office team as a Technical Client Service Specialist, where excellence drives our approach.

Job summary

The support will involve both technical and business-related issues, so you will be expected to work and communicate effectively with both technical resources (DBA, developers) as well as business resources (Traders, Business Analysts, Compliance Officers, Trade Support, etc.).

You should posses the ability to efficiently diagnose, troubleshoot and effectively communicate as well as escalate issues to client and internal employees.

Job responsibilities
- Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer
- Prioritize all customer incidents and manage multiple client issues simultaneously
- Understand and use Jira/Confluence management tool, including how to update, escalate and resolve incidents
- Interact with various levels of client and firm management through both written and verbal communications
- Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible
- Perform all due diligence, identify workarounds to bugs and customer issues whenever possible as well as common issues and techniques for addition to Knowledge Base
- Work to understand client's business needs above and beyond the immediate requirements
- Analyze data or information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
- Manage tasks effectively to maximize productivity, as well as identify and address complex database performance issues and implement solutions in timely manner

Required qualifications, capabilities, and skills
- You have Bachelor’s degree (or equivalent) and demonstrate some (ideally 2-5 years) working in a financial services/software client support environment
- You are ambitious, self-driven, and looking to work in a fast-paced environment
- You demonstrate excellent English Language skills (Oral and Written)
- You demonstrate ability to quickly and confidently asses risks, and associated urgency as it pertains to client deliverables/tasks as they arise as well as strong problem solving and troubleshooting skills
- You demonstrate knowledge of IT infrastructure and Windows OS in a support related setting, demonstrate working knowledge and experience using database access tools (e.g., SQL Server Management Studio) and have ability to read and develop complex queries using SQL
- You have exposure and working knowledge set of network and domain architecture as well as have solid business acumen and awareness of trading/portfolio management/trade operations implications of decisions
- You have ability to function in an environment that requires flexibility, good judgment and sound decision-making based on limited information and/or extreme conditions and have proven ability to understand and develop concept driven solutions and problems
- You demonstrate critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Making good decisions and solving problems while under pressure
- You have a good sense of teamwork - you project confidence tempered with humility. You should be a team player willing both to steer the team towards success and to fully support the team when others are steering

Preferred qualifications, capabilities, and skills***
- Exposure to programming languages a plus (e.g. C++, VB,.C#,.NET)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s mo

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