Nutmeg Operations

**JOB DESCRIPTION**
Are you looking for a new opportunity to work in an agile and fast paced Financial Services Operations function?

**Job Summary**

As an Associate you will be part of a growing Operations team. In this role you will be collaborating with a variety of Operations teams and processes. You’ll be identifying client needs and providing valued, efficient and market best service on an ongoing basis, working to onboard new clients and protect and maintain existing client assets.

The purpose of your role is to define clear and concise digital workflow models from existing functional workflows, whilst driving process improvement and supporting the wider business with new products/initiatives. You will also be providing efficient reporting and performance metrics. In this role you will also lead on identifying opportunities where there can be further alignment between various areas of our growing operations.

**Responsibilities**:

- Define, implement, and maintain operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service
- Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the client and employee experience
- Partner with Operations teams to define requirements for analytics and generate MI/reporting to effectively communicate with the operations department as well as a variety of stakeholders across the wider business
- Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
- Work with large sets of data, enriching the data to drive business insights that guide business actions and/or result in improved business outcomes
- Drive innovation efforts across Nutmeg; with a particular focus on efficiency, automation and improving client experience
- Embrace new and emerging technologies and tools to amplify outcomes

**Required qualifications, capabilities, and skills**
- Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
- Good technical skillset with the ability to work with large and complex data sets
- You are a commercially minded and outcome-oriented person who gets their sense of accomplishment from doing great work that leads to tangible success
- Strong understanding of operational risk and controls monitoring and framework
- Digitally savvy across different medians

**Preferred qualifications, capabilities, and skills**
- Experience in developing and implementing Data Strategy across an organisation, including Data Cataloguing, Data Quality, Data Lakes, etc.
- Creative, problem-solving mind-set, and can work with mínimal supervision to develop numerous solutions to complex scenarios for review by numerous stakeholders
- Excellent communication skills, verbal and through PowerPoints and MI
- Knowledge of data products, tools and processes such as Tableau, Signavio, AccesFintech, Python, Alteryx or similar business intelligence tools would be beneficial
- Knowledge and experience of AWS Cloud infrastructure and capabilities
- Relevant expertise in an analytical role in Financial Services banking or another heavily regulated industry including a strong understanding of Financial Services Operations functions
- Experience working in a high growth company, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and emplo