Service Desk Administrator

6 months ago


Totton, United Kingdom Workshop recruitment Full time

**Main Duties**
- Processing Customer / supplier calls
- Programme and control engineer workload
- Programme monthly Routine Maintenance calls
- Keep customer informed of delivery dates and changes to pre-arranged plans
- Prepare and manage quotations for remedial work
- Source and order materials required to complete work ensuring deliveries are on schedule
- Ensure response times are adhered to wherever possible
- E-mail job details to engineers daily
- Price worksheets and invoice customers
- Raising supplier purchase orders & allocating to jobs
- Process Engineer work sheets daily
- Produce Maintenance renewal quotes and set up contracts
- General day to day admin

**Skills and Knowledge**
- Well organised
- Excellent customer service skills
- First class communicator with excellent telephone manner
- Previous experience with scheduling or planning works or service desk experience is highly desirable and at least two years office based experience
- Strong admin skills
- Good IT and PC skills, able to pick up new systems quickly
- Be a positive, team player

**Salary and Benefits**
- £24K
- Working Hours: Monday to Friday 8.30am to 5.00pm. (30 minutes lunch break)
- 25 days holiday plus bank holidays
- Private Medical Insurance after 1 year’s full service
- Free parking
- 5% absence bonus after 3 months
- Company pension
- Friendly and supportive office environment



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