Hotel Receptionist
5 months ago
**JOB DESCRIPTION**
Job Title **Reservations & Reception Team Member**
The main function for this role is to assist in the smooth running of the Reservations & Reception Department, enforcing the highest standards of customer care & service, and ensuring all rooms & outlets are sold to achieve maximum revenue for the Resort. To promote the Hotels core values to both colleagues and guests.
**Key Tasks**
**Customer Focus**
- At all times make sure that guest satisfaction is met
- To be the main point of contact for all clients looking to utilise Resort facilities, including upselling of all facilities.
- To manage the expectations of guests before they arrive and to follow up effectively any queries they may have.
- To ensure all enquires about the rooms, i.e. price are dealt with efficiently as per Resort procedures.
- Promote a culture of “nothing is too much trouble”
**Operational Responsibilities & Support**
- To be fully conversant with the facilities, tariffs, current strategies, promotions and activities
- To be aware of budgeted and actual revenues and statistics for Hotel & Self-Catering accommodation.
- Responsible to maintaining the organisation of the office and ensuring standards and procedures are adhered to
- Ensure all Daily/Weekly/Monthly departmental tasks are carried out
- Ensure that reservations checks and back ups are completed accurately
**Team Support**
- To ensure and maintain communication between Reception and Reservations is promoted.
- Ensure awareness of promotions (up selling) and changes in procedures.
**Sales & Revenue**
- To ensure that every opportunity is taken to maximise revenue from reservations made.
- To be fully conversant with all Resort facilities tariffs and rate packages in order that they are sold to the best advantage.
- To ensure every opportunity is taken to maximise revenue and up sell Resort facilitates.
- To develop an in-depth knowledge of the market place, both Resort and geographical related.
**Health & Safety**
- Participate in emergency situations, including fire and bomb incidents
- To take reasonable care for health and safety of yourself, colleagues and guests who may be affected by your acts or omissions at work.
- Ensure that the Company complies fully and at all times with its legal duties regarding health, safety and welfare matters.
- Familiarise yourself with and comply with the Company’s ‘Health and Safety’ and ‘Fire and Bomb procedures
- Report immediately all accidents involving injury or illness to your Line Manager
- Highlight Health and Safety or maintenance issues and follow them up.
**Additional Responsibilities**
- Attend training as relevant to role
- Adhere to all policies and procedures as promoted by the Senior Management Team
- Any other reasonable duty as requested by a member of the Senior Management Team
- Play a part in driving change. Challenge ideas in a constructive manner.
**Essential**
- Educated to GCSE level or above
- Worked with this or a similar field
- Fantastic interpersonal skills
**Desirable**
- Some local knowledge
- Knowledge of local Hotel competition
- Knowledge of Reslynx
**Job Types**: Full-time, Permanent, Zero hours contract
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Day shift
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- St Ives, TR26 2DE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hotel Reception: 1 year (preferred)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
**Location**:
- St Ives, TR26 2DE (preferred)
Work Location: In person
-
Hotel Receptionist
5 months ago
St Helens, United Kingdom Mercure St-Helens Hotel Full time**Hotel Reception Staff** Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the caseThen we want YOU to join our team! Mercure St Helens is looking for an amazing Front Office Receptionist who will support the Front Office Team to create memorable experiences while our guests are staying in our hotel At the Mercure St...
-
Hotel Receptionist
5 months ago
St. Andrews, United Kingdom Ardgowan Hotel Full timeJob Summary: We are seeking an enthusiastic and customer focused individual to become part of the Ardgowan Hotel Team here in St Andrews. This role would suit an individual who enjoys diversity in their work and who has had experience in multiple departments of a hotel previously. The hours of work will be 40 hours and anymore hours worked will be paid at...
-
Receptionist, Hotel Du Vin
5 months ago
St. Andrews, United Kingdom Hotel Du Vin Full timeReceptionist, Hotel du Vin St Andrews £11 per hour + 13th month retention bonus from 30h per week, permanent contract We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a...
-
Receptionist
4 months ago
St Ives, United Kingdom St Ives Harbour Hotel Full timeWe have a superb opportunity for a Hotel Receptionist to join the team. You will need a minimum of one year’s Hotel Reception experience, or a similar customer facing role, have a friendly and outgoing personality and a passion for service excellence. Solid knowledge of hotel reservations system eg OPERA or Reslynx would be a distinct advantage, although...
-
Hotel Receptionist
5 months ago
Bury St. Edmunds, United Kingdom Angel Hotel Full timeWe are looking for a receptionist to provide a high standard of service to our customers. Previous experience within hotels is essential as well as a professional attitude and passion for the hospitality industry. - To handle guests requests appropriately & efficiently - To welcome guests to the hotel in a friendly and polite manner. - To take charge of all...
-
Receptionist
5 months ago
St Ives, United Kingdom Carbis Bay Hotel Full timeFriendly, smart, confident and experienced Receptionists required to join our team. Duties to include: reservations on Hotel Perfect & guest assistance throughout their stay. Uniform provided. 8 hour early & late shifts to include weekends. Year round job. Good career prospects with Carbis Bay Estate. Perks include discounted meals, drinks & Spa...
-
Receptionist
5 months ago
St Ives, United Kingdom St Ives Harbour Hotel Full timeWho we are Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of...
-
Hotel Receptionist
5 months ago
St Brelade, United Kingdom C&E Recruitment Full time**Hotel Receptionist - Jersey** We are currently looking to recruit an experienced hotel receptionist for this luxury hotel in Jersey. As hotel receptionist you will ensure that all guests receive the warmest of welcomes and assist in the daily running of the front desk. **The Perks** As the hotel Receptionist you can look forward to the following: -...
-
Hotel Receptionist/reservationist
5 months ago
Lytham St. Annes, United Kingdom The Dalmeny Resort Hotel Full timeThe Dalmeny Resort Hotel is currently seeking a Hotel Receptionist/Reservationist. The Hotel Receptionist/Reservationist is to be guest focused and treat guests with due care and attention to anticipates the guests’ needs. They will be responsible for the day to day running of reception and reservations, in line with the standard operating...
-
Hotel Receptionist
5 months ago
St Albans, United Kingdom St Michaels Manor Hotel Full time**Receptionist** **RESPONSIBLE TO**:Reception Manager **LATERAL RELATIONSHIP **All other staff **JOB SCOPE **The manning of the Hotel's Reception and switchboard and meeting customer requirements. Overseeing Public areas and toilet facilities in the absence of a Porter. **MAIN RESPONSIBILITIES** - Greeting and checking in and checking out of Hotel...
-
Hotel Receptionist
5 months ago
St David's, United Kingdom Twr y Felin Hotel Full timeWe are looking for an approachable and enthusiastic **Receptionist** to join our team. You will work on reception and administer reservations for Twr y Felin, Roch Castle and Penrhiw Priory from the central location of Twr y Felin Hotel. Daily tasks include: - Provide a smooth delivery of service and guest satisfaction. - Ensure guest feedback is recorded...
-
Hotel Receptionist
5 months ago
Bury St. Edmunds, United Kingdom All Saints Hotel Full timeWe are currently recruiting for a Receptionist / Host, to join our expanding team at All Saints Hotel. Various shifts available 7-days rotational, inclusive of weekends. Company Benefits Package: - Paid Annual Leave. - Discounts on food and beverages in both the View Bar & Restaurant & Lodge Cafe. - Complimentary use of our adults only leisure...
-
Hotel Receptionist
5 months ago
St. Austell, United Kingdom The Cornwall Hotel Spa & Estate Full time**We are currently recruiting for a Hotel Receptionist.** Every member of the team at The Cornwall, Hotel, Spa & Estate plays an important part in the uninterrupted guest journey which is why we are looking for a dedicated, friendly, motivated & passionate individual to join our reception team to welcome and look after our guests. Being pro-active with the...
-
Hotel Receptionist
5 months ago
St. Austell, United Kingdom The Cornwall Hotel Spa & Estate Full time**We are currently recruiting for a Hotel Receptionist - We are offering 24 hours per week.** Every member of the team at The Cornwall, Hotel, Spa & Estate plays an important part in the uninterrupted guest journey which is why we are looking for a dedicated, friendly, motivated & passionate individual to join our reception team to welcome and look after...
-
Hotel Receptionist
5 months ago
St. Austell, United Kingdom The Cornwall Hotel Spa & Estate Full time**We are currently recruiting for a Hotel Receptionist - We are offering 24 hours per week.** Every member of the team at The Cornwall, Hotel, Spa & Estate plays an important part in the uninterrupted guest journey which is why we are looking for a dedicated, friendly, motivated & passionate individual to join our reception team to welcome and look after...
-
Receptionist
5 months ago
St. Austell, United Kingdom Carlyon Bay Hotel Full time**Deadline to apply: 16/9/23** As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Hotels and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels...
-
Receptionist
5 months ago
St Brelade, United Kingdom Biarritz Hotel Full timeOur friendly hotel is looking for a Receptionist. **Applicants must already reside in Jersey and have accommodation** **Responsibilities**: - Answer incoming calls and assist guests with their reservation inquiries - Provide excellent customer service by addressing guest concerns and resolving issues - Provide a warm welcome to all guests - Maintain...
-
Part Time Hotel Receptionist
4 months ago
Lytham St. Annes, United Kingdom Bedford Hotel Full timeExperienced Part time hotel receptionist, fun, friendly environment, must be able to work on own or with others. Front of house dealing face to face with guests, Taking bookings by phone and online, cash & card transactions, some bar knowledge helpful. We need flexibility as this position is also to cover holidays throughout the year, 5.5 - 11 hours per week...
-
Hotel Night Receptionist
5 months ago
St. Pauls, United Kingdom suburban inns Full timeA fantastic Night Receptionist role in Birmingham paying an hourly rate of up to £11 per hour is available for a stunning Luxury Boutique Independent Hotel that has a strong focus on its successful Restaurant and Bar. We have a full time and part time position available depending on your preference. Night porter role in Birmingham Highlights: - Hourly...
-
Receptionist
5 months ago
St Ives, United Kingdom Pedn Olva, St Ives Full timePedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...